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The app is not loading, says there is a bug. Tried to Uninstall and reinstall, but it will not open. Seems since the new target reward update there are some issues. Reached my weekly target today so hopefully will get a wheel spin when it gets fixed. You can't do the wheel when you log in to the Vitality website. I've really liked the app but something is amiss now.
★★★★★Robin Williams· Jul 11, 2026
What can I say about John Hancock Vitality? SOOO MUCH! It goes way beyond the priceless peace of mind of having life insurance, NOWHERE else can you be rewarded for doing what we all should be doing, TAKING CARE OF YOURSELF! I really want to give 10 STARS! VERY HIGHLY RECOMMENDED!
★★★★☆PB Muels81· Apr 17, 2024
Went to activate my sleep monitoring, and the App will not open- or error HTTP503, WTH! Update as of 4/16/24, all day today I have been trying to log in, and is stating" unrecognized account". I have requested verification several times, and it still will not let me log in on the app, or through the website. I am in the middle of tracking "sleep cycles" and for the 3rd time, it is not allowing me to log-in, and in turn, I cannot start my sleep cycle tracking! Frustrating as hell!
★☆☆☆☆Rudolph Lewis· Sep 5, 2025
The app stop working with my version android device. I had been using the app for the past year plus without issues. Then the syncing with Google Fit was inconsistent until it stopped completely. Today I got a message I need to update the app. I thought this would be good and correct my problems, but the situation got worse. It now tells me that the app is not compatible with my device. Why would an app be allowed to be released that eliminates customer access? This is only app with issues
★☆☆☆☆Ru-Li Kung· Jan 23, 2026
Asking to update but has reinstalled cannot get out of the update loop so cannot use the app
★☆☆☆☆Tyler Schube· Sep 16, 2023
Whatever the vitality wheel update is has now broken the app. Doesn't open anymore.
★★☆☆☆A Google user· Mar 25, 2023
The app is useful for Vitality wheel. It's terrible for tracking Fitness through Google Fit. It doesn't sync. Many lost points.
Google Play Rankings for John Hancock Vitality
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Technologies used by John Hancock Vitality
John Hancock Vitality is requesting 0 permissions and is using 67 libraries.
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