Lightspeed Restaurant POS (O)

After trying around 10 different pos apps, this one turns out to be the best for us. If you need an app where the modifiers are important, this is the one. We sell a basic product, fries, and then people can pick and modify their toppings. We're all about customizing and giving what the customer wants. You create a modifier, and then it can be used or linked with any product on your menu. So if you have a customer ordering a pizza or burger but wants no onions, no pickles, no olives... but would like banana peppers, green onions, etc. instead, you go to the modifier link on the ordering page and make the changes to the product. This saves a ton of time with programming, and it is easy to make changes on the fly. The reporting is fast and direct. It does take some time to figure out the basics so if you're looking for a limited simple basic pos app, don't try this and then give a bad review. The phone app works great too (BlackBerry DTEK60) and besides reporting, you have total access to the portal in case you need to make a change to the menu. We went with this app because it is Android based and not expensive Apple. This makes it affordable, Lenovo 10.1" tablet for $99 at Walmart and versatile. We had the drawer and printer from the previous pos app. I also didn't have any problems with support. I mean be reasonable, they're in Australia, and I'm in Canada. There is a time difference.

Light speed is a horrible POS — avoid it. My account manager (Dennis Ross) promised one price verbally and charged another. No callbacks, impossible to reach anyone except basic tech support. The POS is slow, buggy, and unstable. You’re forced to use Light speed Payments, which is unreliable. Staff can see all sales history and issue refunds with no password. Extremely unsafe and unprofessional. I’m switching to Square.

Getting slower and slower The functions of the app are getting slower and slower. It takes longer time to check any section wether its reports or daily sales.it was much faster in the past

Horrible and buggy POS which has cost our company a lot in lost sales. Support is also dismal with little follow up. Half-baked product with no support. Anyone reading this should forget about using Kounta unless you are a tiny business. We have over 100 covers in a busy service and this is when Kounta decides to act out. 0/10 would not recommend.

Buggy POS with unreliable EFTPOS integration We are struggling with Kounta. As a standalone POS it is okay but with plenty of quirks that make it cumbersome. When having to integrate with EFTPOS (we are in NZ) it is horrid! It relies on a company in the USA called black line to communicate with which fails more often than not. Essentially when a payment is being made Kounta talks to black line which then talks to smart pay (the only approved EFTPOS for Kounta) and then back to Kounta. Needless to say transactions get lost, the system crashes A LOT!