Live Inspection

Remote property inspections, guided live by video.

Live Inspection connects you with your inspector, property manager or support team through your phone or tablet. Show them around your property, discuss concerns and capture photos while they guide you through the call.

Whether you’ve been invited to a routine inspection, need to show a maintenance issue or are taking part in a safeguarding check-in, Live Inspection makes it easy to share what’s happening at the property.

REMOTE PROPERTY INSPECTIONS
Walk through the property while your inspector views your camera feed and speaks with you in real time. Show specific rooms, fixtures and areas of concern with guidance throughout.

GUIDED TENANT SELF-ASSESSMENT
Take part in a property condition check from your own home. Your property manager can explain what to show, ask questions and help you capture the details they need during the live call.

MAINTENANCE TRIAGE
Show a leak, damaged fitting or other maintenance concern directly to your property team. A live view helps them understand the issue and discuss the next steps with you.

SAFEGUARDING CHECK-INS
Connect with your housing or support team for an arranged video check-in, helping them understand conditions in the home and discuss any concerns.

SIMPLE TO JOIN
• Enter the invitation code provided for your inspection.
• Check your camera and microphone before connecting.
• Preview your camera view before joining the call.

HELPFUL TOOLS DURING YOUR CALL
• Speak with your inspector while showing the property.
• See who’s connected.
• Use your device’s torch to illuminate darker areas, where supported.
• Capture photos to show important details.
• Mute your microphone or end the call using the on-screen controls.
• Track photo upload progress after the call.

Rebuilt from the ground up, Live Inspection offers a clearer interface and improved call handling when your internet connection is weak or unstable.

GETTING STARTED
You’ll need an invitation code from the organisation arranging your live inspection, an internet connection, and access to your device’s camera and microphone. Keep the app open until your photos have finished uploading.

Recent changes:
We’ve rebuilt Live Inspection from the ground up for smoother, more reliable remote video inspections.

What’s new:

- Automatic camera and microphone checks when connecting.
- Preview your camera view before joining a call.
- Switch your torch on or off to illuminate darker areas.
- See who’s connected throughout the inspection.
- Improved call handling when your internet connection is weak or unstable.