MedGoPlus

MedGoPlus is a healthcare platform that connects patients with verified doctors for video consultations and home visits, making access to primary care simple, secure, and convenient.

For Patients:
- Book video or home consultations based on your preferences
- Connect with nearby doctors for in-person care
- Access digital prescriptions anytime
- Easy appointment booking with secure online payments

For Doctors:
- Expand patient reach and professional visibility
- Offer consultations with flexible timings and self-set fees
- Receive payouts through secure settlement systems
- Verified onboarding to ensure patient trust

Key Features:
- Secure OTP-based login
- Encrypted video and audio consultations
- City-based doctor matching for home visits
- Real-time notifications for consultation updates
- Health Assist: Allows patients to submit medical concerns, surgery or treatment requests, receive guidance on appropriate care options, and connect with suitable doctors and hospitals for further treatment and procedures.
- Privacy-first design with user-controlled permissions

How MedGoPlus Uses Device Features
MedGoPlus uses certain device features only to support core healthcare services:
- Camera & Microphone: Permissions are requested only the first time a user starts or receives a consultation call.
During an active consultation, MedGoPlus uses a foreground service to prevent Android from suspending the camera and microphone when the app is backgrounded. Without this service, live consultations would disconnect and fail. A persistent notification remains visible for the duration of the call and is removed immediately when the consultation ends.
- Location: Helps patients find nearby doctors for home consultations
- Notifications: Used for consultation updates and incoming call alerts
- File access: Allows users to upload prescriptions, certificates, and profile images using Android system file pickers (Storage Access Framework)
- Bluetooth: Supports headsets or earphones during consultations
- Contacts (optional): Allows users to invite or refer contacts, only when explicitly initiated by the user
- Foreground services are used only during active video or audio consultations to prevent Android from stopping the camera and microphone when the app is backgrounded. Without this foreground service, live consultations cannot function reliably because Android would suspend the camera and microphone when the app is backgrounded. A persistent notification is displayed while a consultation is in progress, and the service stops immediately once the call ends.

All access is user-initiated, limited to essential functionality, and handled as described in our Privacy Policy.

Privacy & Security
MedGoPlus follows a privacy-first approach. Personal data is collected only to deliver healthcare services and is securely stored. Users can request account deletion at any time. Certain medical and payment records may be retained only as required by applicable healthcare and financial regulations.
The app supports healthcare consultations and treatment coordination, and complies with applicable healthcare and data protection requirements.

Home consultations are currently available in Vizag. Video consultations are available across India.

Recent changes:
User can add Medicine Reminder, BP, Sugar, BMI metrics and track their health insights