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At Nanjing's Ktown location, their Loyalty App is a loyal companion for any food enthusiast! With the seamless 1 point/$1 spent system, relishing their delectable soup dumplings and noodle soup becomes even more enticing, leading to delightful $10 credits at 200 points, and the doubled birthday points make celebrating with Nanjing an annual treat!
★☆☆☆☆Flying Medic· Jun 27, 2023
The first 2 times I scanned my receipt for points it worked. Now, it refuses to process my last receipt. I contacted the developer and Nan Xiang, no one wants to help, or they refuse to write back. Other than rewards tracking and redemption, the app is pretty much useless. For me, the app is now a virtual paperweight.
★☆☆☆☆Ally Moy· Jan 1, 2026
App doesn't work at all. Order page broken. It gave me the credit to my account but no way to apply the credit. Their website ordering is also messed up.
★☆☆☆☆Elliot Hamerstone· Jul 26, 2026
You can't even select the store in order to create the account with this app. It's garbage.
★☆☆☆☆Tony Zhu· Mar 20, 2022
App doesn't open, even after clearing cache
★☆☆☆☆Eva Moy Martin· Nov 16, 2021
Points scanner does not work. The staff said it doesn't work. Worst app!
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.