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EZ PASS so convenient to use.never have to worry about having change for the tolls anymore. The EZ PASS app is very easy and convenient. When I need information or if I like to add money 💰 on my pass. I have no problem.
★★★★★Larry J. Slaughter· Mar 11, 2025
Drive Uber in VA and updated all my apps and security. EZPass was the easiest to work with.
★★★★☆C Saunders· Mar 31, 2025
Transactions can be a little hard to understand, but for the most part the app is easy to use. I couldn't opt in to ezpass plus for some reason, but that will l give me time to find out more about it. Sounds like a good idea. I think they should have a Q&A section somewhere. I had questions about the pay by your license plate, and I couldn't get through on the phone. I'm sure they will make improvements as we go along.
★★★★☆Anthony· Jun 2, 2025
Normally a great app but biometrics and pin are currently unelectable even after a reinstallation.
★☆☆☆☆dawn saunders· Jul 9, 2025
I added money to my ez pass balance thinking my tolls would be paid according to the ez pass pricing I can't tell what is paid or not and there is no option for me to pay unpaid tolls (even before I replenished my account) payments/adjustments option under transactions shows 0 transactions found and page just continues to load. The ez pass bills don't come in the mail or show up on my account for weeks I have no idea what is paid, and what is not there is a late and collection fee for what toll?
★☆☆☆☆stephen nelson· Jul 19, 2025
Now im not able to log in with biometrics. Even when. I log in with my password I can not activate biometric? Not even a pin.
★☆☆☆☆Brian Heller· Jul 10, 2026
When I tried to log on I just kept getting an error message saying my information did not match any on record. Then I tried to recover my account information thinking I forgot my password, but after filling out all the recovery information (transponder number, license plate and driver's license) I was told that information did not match any in the system. I had to call in and discover my account was closed??? No email, no app notification, nothing. I'm an ui/ux designer, I can help you fix this.
★☆☆☆☆Ashley Bifano· Oct 13, 2025
My transponder stopped working, so I bought a new E-ZPass go pack. Even though I only had the option to mark it lost or stolen to close out the other one, I can't add the new E-ZPass because it says I don't have enough cars. I have two cars on the account, one active E-ZPass one marked lost or stolen E-ZPass, and one new E-ZPass go pack that I can't activate. -Update: I have reached out and haven't received a response yet.
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