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I had the phone activated a little over 36 hours and so far my 93-year-old mother loves the phone. Both my parents have dementia. My mother has been able to make and receive phone calls. My dad who is almost 95 doesn't really want to use it, his hearing is very poor, but my brother got him to make a test call to him. I heard some commotion downstairs around midnight and went to investigate it I found my father trying to shut the phone off. Consequently, he made three outgoing calls.
★★★★☆Eric Hirst· Sep 13, 2023
So far the Raz phone feels like the perfect solution for my dad, who doesn't have dementia but who is long past learning how to reliably use any other phone I've tried for him, including others specifically marketed to seniors. This app isn't perfect, and should be used by someone with some amount of tech-savvy, but so far it does what I've needed it to do. Simple asks would include better cues to indicate whether a new contact has been uploaded yet, and a way to hear ringtones in advance.
★☆☆☆☆BFSPirate1031 (Eric)· May 1, 2023
Both the app and the website are broken... the online portal gives errors at the login screen and the app crashes when you go to add contacts. These errors render the phone completely useless!
★☆☆☆☆Cheryl Golek· Mar 10, 2024
Pics on the phone make dialing easy. Big screen easy to see. Can get reminders. GPS tracking. When it works, it's the best memory phone out there. Gets a 1 because you must have the phone to troubleshoot and do updates. There is no way to do it through the app. This is an issue if you live in another town or state from the person who uses the phone. Does not stay locked in Razz mode, and it gets stuck in airplane mode often. No auto updates to fix issues. GPS rarely works.
★☆☆☆☆Lisa Abbott· Feb 13, 2026
Doesn't work with Android. Got the phone for my mom and I have installed and uninstalled the caregiver app three times now, and it crashes every time with the SMS code. Reached out to support via text and via chat and no answer. Hope to get the $75 restocking fee waived when I return it. Super disappointed because it seemed like the perfect solution for my mom who's 3 hours away from me and in cognitive decline.
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