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Have never managed to even log in. Update: Their team followed up with me quickly and sorted me out. Their customer service is efficient and effective. I can log in and manage my claim easily now.
★★★★★Cynthia Arellanes· Nov 14, 2025
Sonia was nice, helpful and very professional. She made me feel comfortable and not rushed. I appreciate all her help. Thank you, Sonia
★★★★★Jade· Sep 3, 2025
The Reliance Matrix team is very responsive and very professional when handling claims. I appreciate the prompt replies and excellent customer service.
★☆☆☆☆Kristin A· Sep 19, 2026
Reliance matrix told my Human resource department accusing my Cleveland clinic Doctor of backdating my FMLA paperwork which it was not! The Cleveland clinic and my HR department had the paperwork on file showing the date. And Reliance Matrix made the claim 3 months later saying that it was just backdated. My HR department has the truth and the proof that this company made a fraudulent claim. I was directed to report to the department of US Labor and wage office, by my Doctor.
★☆☆☆☆D C· Aug 30, 2025
Documents have to be printed, there are no forms to fill, costs money to use if you don't have printer
★☆☆☆☆Keith Longden· Nov 1, 2024
This app is terrible. The time off approvals don't show anything. There used to be a pay-out window that doesn't show anything, and now they removed it altogether. The IT department for this app is useless. They have no way to contact IT to complain about the issues with the app. The only contact method is the phone number, and they can't do anything to help. The examiners are always not replying to emails or phone calls. If you are a corporate HR, do not use this company.
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