The Line

The work behind the headset is heavy. The Line connects 911 telecommunicators and dispatchers with trained peers who have done the job — confidentially, and on your terms.

Reach a peer
- Start a private chat or request a callback in under a minute.
- No account and no name required — you can stay anonymous.
- A few quick questions help a trained peer meet you where you are.

Take care of yourself
- Daily check-in: log mood, stress, and sleep, plus one word for your day.
- See your trends over time — private to you.
- Build a check-in streak to keep the habit going.
- Grounding tools you can use in 2–5 minutes: box breathing, the 5-4-3-2-1 exercise, and a quick body scan.Built for this profession
The Line is a program of Gold Line Support, a nonprofit standing with the public-safety communications professionals behind every call.

The Line provides peer support and is not a medical, clinical, or emergency service. If you are in danger, call 911. For free, confidential crisis support, call or text 988 (Suicide & Crisis Lifeline).

Recent changes:
Ten new grounding tools, written for every seat in this job — dispatch, fire, EMS, and law enforcement. Each one tells you whether it works mid-call, on a break, or at the end of shift.