TicketDesk Pro

The work that keeps a building running is invisible — until it stops. A dead lift, a tripped chiller, a leak on the third floor. AbiBin TicketDesk brings that work onto one operations desk, so nothing slips through the cracks.

It unifies ticketing, SLA tracking, workforce scheduling and finance for facility and service teams — replacing the patchwork of spreadsheets, chat messages and disconnected tools most teams juggle today.

WHAT YOU CAN DO

• Raise and track tickets — log a request in seconds, with photos, location and the asset's history attached.
• Stay on the clock — priority-based SLAs (critical, high, medium, low) start the moment a job is assigned, so overdue work is never a surprise.
• Assign the right person — dispatch jobs to whoever is available and on shift, and watch utilisation in real time.
• Manage shifts and leave — build rosters without clashes; overtime and night premium are applied by rule, not by spreadsheet.
• Handle expenses and claims — submit receipts, route approvals, and cost every job against a rate card.
• See the numbers — server-computed dashboards for SLA, resolution, utilisation and hours, ready to export.

BUILT FOR EVERY ROLE

Purpose-built experiences for admins, managers, field workers, customers and viewers — so the person raising a request and the person fixing it each see exactly what they need, and nothing they don't.

WHO IT'S FOR

Facilities and real estate, healthcare, hospitality, retail and malls, manufacturing and warehousing, education and campuses — anywhere a broken asset means unhappy tenants, patients, guests or shoppers.

ON EVERY SHIFT

• Accept, update and close jobs from your phone.
• Capture photos on site.
• Call or message the requester in a tap.
• Track your shifts, leave and expense claims.
• Get notified the moment work needs you.

SECURE BY DESIGN

Multi-tenant with strict data isolation, role-based access, and audited changes. Your organisation's data stays your organisation's.

GETTING STARTED

TicketDesk is a workspace for teams. Your organisation sets up the workspace and adds you; sign in with your email or mobile number and password to get started.

Questions? Email contact@abibinacademy.com.
AbiBin TicketDesk is a product of AbiBin Academy.

Recent changes:
First release of TicketDesk Pro.

Run your service operation from your phone: raise and track tickets, hit SLA timers, accept and close jobs, capture photos on site, manage shifts and leave, and submit expense claims — with alerts the moment work needs you.