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Having some issues still, I have 2 accounts, one for volunteer firefighter, and another for mine rescue. Was last on the mine rescue account, we got a call for volunteer ff, but it didn't sound the alarm and switch accounts for the call. Typically it would automatically switch over.
★★★★★M W· Nov 17, 2020
Problem with update. Update removes login and password information and requires user to re-enter the info. Users may not have the information and will not be able to use the app until provided it. It will result in users not responding to calls due to no notification from the app. User information and login/password migration to the updated version should be automatic. Appears to be fixed in latest update.
★☆☆☆☆m c· Dec 15, 2025
Been a while since the update. Still trash, interface is overly complicated, map is slow to update user locations, if it updates at all. Members that hit responding don't always show up. Whoever thought status updates needed emoji reacts should be let go. It's a first responder app not Facebook. This app needs to roll back to the previous iteration, a simple functional interface. We've given time to fix it, and it's still unstable across members in my dept.
★☆☆☆☆Matt Joyce· Nov 12, 2025
Terrible since update, this app used to be really good. The most recent update really lets it down. Its clunky which is not what you want at 3am trying to work out what kind of emergency you are heading to. It constantly overruns telling for 4 hours after a call how many are headed to the hall. The PTT alert is non-stop in my notifications. Can we just remove the update the new features aren't worth loosing its core usability?
★☆☆☆☆David McIntosh· Jul 30, 2025
New update is absolute garbage. Use to be intuitive and be able to respond when dispatched. Now have to open a different tab just to complete that function, if it works. Each time we are dispatched now the incident won't even load. I have to restart my phone each time then it will load the incident. When seconds count this "upgrade" takes minutes. Extremely disappointed. Wish I could give less than 1 star. I've been using this app for the past 5 years and loved its functions prior to the change
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