Downtime Trace

Mitigate the consequential cost of medical equipment Downtime. Reducing equipment Downtime is critical to businesses of all industries, but especially critical in healthcare, when patient care is on the line. When equipment Downtime planning is left unattended, it can often result in unfathomable costs to businesses. In Healthcare those costs can go beyond the dollar. No more being at the mercy of a single Service Provider's availability or operational protocols when your equipment goes down (when every second counts!). Downtime Trace empowers medical device owners to take control of their equipment uptime and maintenance costs by connecting them to local, pre-qualified, and engaged Service Provider options. Finally, a single source mobile app capable of bringing multiple service options to Healthcare organizations with a simple push of a button!

Are you an experienced medical device technician or engineer? This app is built for you as well! Experience the rush when you receive new Blast notifications from Downtime Trace, inviting you to place Bids for to perform service on broken equipment for medical institutions across the US.

Downtime Trace is a world-class mobile app experience that instantly connects customers with qualified, skilled, labor options, all competing for the business one job at a time.

We are committed to providing turnkey technology to the HTM community that drives urgency, fosters healthy competition, sets standards of communication during service events, and facilitates smooth commerce between Healthcare customers and the trusted tradesmen who support the upkeep of their tools! Not to mention, the opportunity to earn more income doing exactly what HTM professionals know how to do best - fix broken things!

Whether customer assets require corrective action, need repair parts, or a simple calibration, Downtime Trace is the solution. When an asset breaks, a service request is BLASTED to all nearby matched professionals, giving them the opportunity to compete by submitting a Bid. Trusted service options come to a Healthcare organization in their time of need. Once a job is awarded, customers TRACE every step of the repair process until completion. Additionally, the app ensures customers are alerted at key critical moments during the repair event through in-app alerts and email notifications. Healthcare organizations and their brave workers are never left wondering where their Service Provider is, what is being done to their broken asset, or when their asset will be operable and safe for their patients to use again. Hospital staff and admin personnel are alerted when their Technician is enroute to the work site, when their Technician arrives at the site, when their Technician completes a job, plus more. Downtime Trace handles all repair-related administrative tasks (service quotes, estimates, invoicing, collections, and vendor payment), relieving Service Providers of these time-consuming and daunting requirements. When a faulty part needs to be replaced, Service Provider accountholders use the app to search and order the correct part, and have it shipped and billed directly to the customer, avoiding costly overhead often involved in replacing faulty components. After repairs are completed, customers provide immediate feedback to Service Providers, directly from the app, with Star Ratings and Reviews. This post-repair, event-specific, feedback promotes honest free-market accountability and allows Service Providers the opportunity to strengthen their market position in the way their customers demand!

Saving the best for last: DOWNTIME TRACE PAYS SERVICE PROVIDERS FOR COMPLETED REPAIRS in 3-5 BUSINESS DAYS, with the RAPID PAY OPTION!

More good news to share... Our app is FREE to download! FREE to register! And, FREE to use for equipment owners! There are no upfront fees for any user. Join Downtime Trace today as we modernize Medical Equipment Services, together!