Naviam Request

A BETTER WAY TO INITIATE AND TRACK WORK REQUESTS
 
Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate work requests, track progress, and interact with technicians.
 
Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team. 
 
Naviam Request is a full-featured mobile app that streamlines request management by enabling authorized community members to initiate a Maximo work request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing progress -- all from an intuitive, secure mobile app that is easily tailored your organization’s specific needs. 
 
Naviam Request Key Features 
 
WORK REQUEST INITIATION 
 
Naviam Request enables authorized community members to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress. 
 
REQUEST MANAGEMENT 
 
Naviam Request provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface. 

CUSTOM FORMS 
 
Design your own custom forms using the integrated form editor tool. Naviam Request allows you to specify the types of inputs requesters can fill out and has drag and drop functionality so you can easily organize and re-order your form. Active forms enable requesters to enter work requests directly into your EAM. Additionally, Naviam Request saves all form versions allowing you to use the revision history to access prior versions. 
 
PUSH NOTIFICATIONS 
 
Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using Naviam Request also receive real-time assignment notifications directly to their mobile devices. 
 
CONFIGURABLE UI 
 
Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives user satisfaction. 
 
MAP VIEW 
 
Easily input the service location from a map of selectable locations. Administrators can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity. 
 
MAXIMO INTEGRATION 
 
Naviam Request integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow. 
 
CONVERSATIONS 
 
Enable conversations between your team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record. 
 
USER AUTHENTICATION 
 
Naviam Request employs powerful standards-based authentication, allowing secure sign-up and sign-in through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0. Users can enable multi-factor authentication (MFA) and receive onetime passcodes to prevent unwanted access.