Refad

Refad is the trusted companion for Hajj and Umrah campaigns — connecting every visitor to their campaign supervisor, and every supervisor to their field workforce, across the Two Holy Mosques and the holy sites.

KEY FEATURES

Stay connected to your campaign
• Visitors are linked to their campaign supervisor from the moment they sign in
• Request support with one tap and the right supervisor is notified instantly
• Supervisors see where every visitor in their group is — indoors or out — and can guide them back

Workforce positioning in the holy places
• Live positioning of every team member across Masjid Al-Haram, the Mas'a, and the holy sites
• Managers see availability, role, and location at a glance on one unified map
• Smart assignment of the nearest free responder when a call comes in

Indoor + outdoor navigation
• Continuous turn-by-turn routes that stitch streets, building entrances, corridors, and stairs into one journey
• Multi-floor, colour-coded paths with clear heading indicators and smart re-routing
• Indoor navigation pilot now live at the Mas'a building

Navigate to a person, not just a place
• Supervisors tap "Navigate to Subject" to be guided straight to any worker, visitor, or child in their care
• SOS alerts open the route automatically

Smarter SOS management
• Priority queue with automatic escalation so no call is left waiting
• Live supervisor stream of active alerts with status, ETA, and responder identity
• Built-in post-incident notes for accountability and learning

Wearables for kids and the elderly
• Bluetooth wristbands and smartwatches help you locate and support family members who cannot carry a phone
• Watch-side SOS button reaches the campaign supervisor directly
• Battery-friendly positioning keeps wearables tracked through a full day in the holy places

Designed for Hajj and Umrah campaign organisers, group leaders, and visitors. Thank you for trusting Refad with your journey. May your visit be accepted.