SAFG

SAFG – Enterprise Business Intelligence & Retail Operations

SAFG is an enterprise Business Intelligence and retail operations platform designed to help retail organizations manage day-to-day sales activities, branch operations, customer enquiries, product availability, service workflows, and business performance from a centralized mobile application.

KEY FEATURES

Sales & Business Intelligence
• Manage customer enquiries throughout the sales journey, including Enquiries, Booked, Invoiced, and Lost stages.
• Monitor branch targets, daily sales, revenue, and conversion performance.
• Access interactive dashboards and business reports based on the user's role and permissions.

Multi-Branch Product & Stock Operations
• Check product availability and pricing across multiple branches.
• Scan product barcodes and device IMEIs using the integrated camera scanner.
• View MOP (Market Operating Price) and applicable promotional offers.
• Access product information to support sales and branch operations.

Service & Repair Management
• Create and update after-sales service requests and job sheets.
• Track service observations, product details, and customer information.
• Capture digital customer signatures during service or product handover.
• Monitor service status and follow up on pending service activities.

Targets, Incentives & Performance
• Monitor individual and branch-level monthly targets.
• Track incentive eligibility and achievement information.
• View performance rankings and recognize top-performing sales executives.

Role-Based Access
• Access application features based on the user's assigned role and permissions.
• Provide relevant sales, reporting, service, and branch-operation features to authorized users.