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Extremely good customer service and response times. Customer support and technicians are always quick to respond and helpful and never give up until the issue is resolved. Even if calls drop, they will call you back. We've been using them for a year now and they remain consistent. Whether it's via phone call, WhatsApp, email, in person or via the app, the support I've received as an FTTH customer has been consistently excellent. Well done.
★★★★★Mapule Oerson· Mar 10, 2026
Afrihost is the best when coming to their speed, service and above all their customer service 👌👌👌
★★★★☆Cynthia (KayCee)· Jan 22, 2026
Lusaka and Thomas from the Fiber Team were incredibly helpful. I had almost given up hope, but they restored my faith in Afrihost. They listened attentively, followed up thoroughly, and assisted with outstanding efficiency. Keep up the excellent work in customer service—you truly deserve to be recognized as Team Members of the Week 🏆.
★★★★★Deejay Govender· Jun 29, 2026
I had the 2 major service provides, the red & blue, for years, but I always struggled with billing issues, mistake on the line & inconsistencies, also to get through to the call center takes weeks if not months. But ever since I have moved over to Afihost, this process has been amazing, the customer service & support is brilliant, all services provides should be as organized and efficient as AFIHOST, it is such a pleasure to work with a company puts the client first and is so efficient. WELL DONE
★☆☆☆☆Jay Skyler· Jun 16, 2026
No idea how Afrihost wins customer service of the year awards, since you have no clue what customer service means
★☆☆☆☆Dawn Els· May 9, 2026
2026/05/09 AFRIHOST AIRMOBILE: All was fine until I noticed the "older data" was not used after I bought a new batch. I still have just over 2Gig which is valid until end of this month. Message I got back from customer care was "This is due to the link having a higher priority than the older link" I truly hope there is a remedy for this issue otherwise I'll lose the "older data" due to this nasty "rule" for "higher priority".
★☆☆☆☆Vishen Naidoo· Mar 18, 2026
I am really not happy with the Internet connectivity issues the fiber just disconnects by itself & it says no Internet connection please sort out your fiber network ASAP or else I will be cancelling my services with you.
★☆☆☆☆azola centane· Mar 2, 2026
From struggling to get my router, now I am struggling to have a stable connection. I haven't had a stable connection ever since I received my router. I keep losing connection every time, It hasn't even been a month. "Don't test the speed, because the minute you do, the connection will be lost. If you have more than 2 devices watching something, you will lose connection" I have been emailing them, they told me they are doing an internal investigation but nothing. I haven't gotten any help.
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