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I had a magnificent experience with the people at BCBS and a gentleman named Kel that works in web support made my entire day. He helped me tremendously in about 2 seconds flat. Thank you, Kel! You rock! 😍
★★★★★Maria Slaughter· Jan 6, 2026
So far the app has helped me find a PCP and request a new card. Hopefully I will keep the 5 stars.
★★★★★Kidal Smith· Nov 10, 2025
Thank you for your professionalism and promptness and keep up the good work
★★★★★Tricia Densmore· May 1, 2026
Easy to use, secures my information and lets me access all information about my coverage.
★★★★★judi c· Dec 18, 2025
I've been with Blue Cross BLUE Shield of Michigan for Decades..... I am Very happy with Everything !!!
★★☆☆☆Furious Styles· Jan 22, 2026
This app is rudimentary, and doesn't allow the ability to create individual profiles for family members. Sure, you can get basic info. But that's it. For all the money insurance companies charge patients, you'd think that they invest more in their apps and services to reduce phone calls. The virtual chat is a complete joke. My 9-year-old could create a better interface than this POS.
★★☆☆☆Mony Mony· Feb 25, 2026
I can no longer get on the link to the site for ordering prescriptions. I can't see any of my scripts anymore! I click on all those links, and they go nowhere, a blank, white screen! I have had nothing but trouble every time I've ordered my scripts through BCBS app!!
★☆☆☆☆Jaime· Oct 17, 2025
I suddenly can not use my app. When I open it, it says update, I click it, and it brings me to the Play Store no option to update. I uninstall it and re-download it and the same message. Leave it to an insurance company to find a way to make your life more complicated.
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