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App is fine like any other. However, the company is less so. They top the list on delays, wrong sorting of packages, as well as lost packages. If you have the option, pick a competitor. Remember that Instable is the same company since they merged (which could explain the lack of quality, Bud bee dragged things down). This is for their southern Sweden services in particular, it is lacking.
★★★★☆Pixie· Dec 18, 2024
Nice customer service, always fast response & no hassle in requesting change of delivery method. They have no control in custom process for international deliveries so estimation could be inconsistent, make sense. Winter in Finland is also really bad after all, so a little delay in delivery time is not completely irreasonable. Maybe adding options to change delivery to locker via the app will make it easier, so customers don't have to get in touch with customer service every time for each delivery
★★☆☆☆Misty Verstraten· Dec 17, 2025
Every time I order from Bol and choose a Bud bee locker, I don't receive a pickup code. It's not in the delivery email link from Bol, it's not in the email link from Bud bee and the package doesn't even exist in my Bud bee app account.
★☆☆☆☆hilary cahill· Mar 31, 2026
Continues to say my number doesn't match the one they have, which it does!! I am not getting any notifications for deliveries and am very tired of this. They need to fix the problem in their app
★☆☆☆☆Juri Jablokov· Oct 6, 2025
Can't open the country window to login. Can't use the app at all. Cleaning and re-installation did not help.
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