CCRS App for NBPDCL / SBPDCL officers to manage complaint Handling
1,000+ downloads
About CCRS
CCRS is a business app developed by SBPDCL NBPDCL.
Download Statistics
CCRS has been downloaded 3.2 thousand times. In the last 30 days, the app was downloaded 220 times.
User Ratings
The app has no ratings yet.
App Information
CCRS is FREE to download. The APK download size is 34.42 MB. The latest version available is 1.3.0. The last update was on May 31, 2025.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play May 2025.
Description
Consumer Complaint Redressal System (CCRS) app This application is designed to streamline the complaint management process for NBPDCL (North Bihar Power Distribution Company Ltd.) and SBPDCL (South Bihar Power Distribution Company Ltd.) officers. By providing an intuitive platform, officers can efficiently handle all assigned complaints, ensuring prompt resolution and adherence to service-level agreements (SLAs). Key Features and Functionalities of officer mobile app: Unified Complaint Dashboard: Offers a single-window overview for officers to monitor complaints—both personal assignments and team-wide cases. Prioritization & Due Date Tracking: Clearly highlights pending complaints with corresponding due dates, ensuring timely resolution. SLA Compliance Monitoring: Helps officers track and maintain service-level agreement standards, reducing delays and enhancing service quality. Efficient Workflow Management: Enables officers to take necessary actions, update statuses, and communicate resolutions swiftly. Collaborative Complaint Handling: Allows seamless coordination among team members to address complex cases with transparency and efficiency. Real-time Notifications & Alerts: Ensures officers stay updated with complaint statuses, deadline reminders, and urgent escalations. This app is designed to enhance productivity, accountability, and customer satisfaction by enabling a structured and effective complaint resolution mechanism. With its powerful dashboard and real-time monitoring features, NBPDCL and SBPDCL officers can optimize operations while ensuring customer grievances are handled with precision and professionalism.
Recent changes: CCRS App for NBPDCL / SBPDCL officers to manage complaint Handling
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