Chariot

★★★★★ Update: New update is great! Now has a saved ride feature, which a huge convenience. Also the new look and feel is really nice.

★★★★★ Promo code austin04 got me 2 weeks of free rides. I had to go into the profile tab and change the default city to Austin because it was set for SF. In the payments tab I tried to enter the promo code but the app said I needed to verify my phone number. I replied back to the text message they sent me and then went back into the payment tab and entered the promo code austin04 to activate my free rides. If you don't get a text message to verify phone number make sure you have one on the profile tab. I like this app because I can see all of the Chariot routes and where the available vans are in real time. It is funny when you are tracking one nearby and you see it turn the corner just like on the app!

★★☆☆☆ Useless for Android users. The app lags behind, so only iPhone users can reserve spots. Android users are stuck on the street while waiting for a van with an open spot. Won't give any stars until they get their stuff together. Update: TWO years after my initial review I gave it a few more tries, and the app has probably gotten even worse. Route scheduling just doesn't work, it puts you on impossible to catch-vans, location data seems out of date and the app is confusing to use overall. Oh and there is 0 legroom in the 'fancy' vans. At least the drivers are pretty cool..

★★☆☆☆ The Chariot app works great for everything...except for the raison d'etre of Chariot: booking a ride! I have to switch to the mobile browser to do that. It has been like this for months, and complaints to support falls on deaf ears. Love the service otherwise. I would give this app zero stars if it were possible. I would like to say that the service itself and the drivers are fantastic. The 1 star is a reflection on the management (now Ford) as well as the software engineers who program the Android app and the website. Here is some updates as of May 1st, 2017: App: Still cannot book a ride through the app. What's the point? I can do everything else, such as buy tickets, see my ride confirmation info after I book it (with the website; more on this after), and do just about everything except for the one thing this app is supposed to let you do: book a Chariot van. Talk about a Titantic fail. I'm not sure how they plan to get more people to use this service when their native app works about as good as a door with no door nob. Web site: I have to pretty much use this to book any Chariot vans, but here are a few things that totally suck about the web app (and I'm out of space!)