Complaint System is a productivity app developed by RICApps.
Install Statistics
Complaint System has been installed 2 times. In the last 30 days, the app was installed 2 times.
User Ratings
The app has no ratings yet.
App Information
Complaint System is freely available from Google Play. The app size is 35.71 MB. The latest version available is 2.0.2. The last update was on October 27, 2026.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play since October 2026.
Description by RICApps(from Google Play)
RIC Help Desk is the internal complaint system for staff of the Rawalpindi Institute of Cardiology (RIC), Government of Punjab. It connects the help desk with the support teams who fix problems across the hospital, so every complaint is logged, picked up and resolved on time.
LOG A COMPLAINT IN SECONDS • Pick the location from every hospital area: ITC, CCU 1 and 2, HDUs, Stepdown, Emergency, wards, OPD counters, labs, radiology, pharmacies, admin offices and more • Choose a category and tap a common issue such as "No internet", "AC not cooling" or "Printer not printing", or type your own • Critical-care areas are set to high priority automatically • Add the bed or room, who reported it, details and photos when needed
FOR SUPPORT TEAMS • See open complaints waiting to be picked, most urgent first • Pick a complaint yourself, or get one assigned by the help desk • Start work, put it on hold or hand it back, and mark it resolved with a note and proof photos • Call the person who reported the problem straight from the complaint
NEVER MISS A COMPLAINT • Push notifications for new, assigned and updated complaints • Response-time targets by priority: Critical 1 hour, High 4 hours, Medium 24 hours, Low 72 hours • Live countdowns and clear overdue warnings • Automatic reminders when a complaint isn't picked up, isn't started or is running late, escalated to the help desk if it stays overdue
STAY ON TOP OF EVERYTHING • Dashboard with active, unassigned, overdue and resolved-today counts • Search and filter by status, priority and location • Full timeline on every complaint: who logged it, who worked on it, comments and resolution • The help desk verifies each fix with the reporter before closing it, or reopens it
FOR RIC STAFF ONLY Sign in with your RIC Pro account. Access is limited to staff with a Help Desk or Support role, granted by RIC administration. The app has no ads and no tracking.
For access or support, contact the RIC IT Department: info@ricgop.online · 051-111-222-333
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