One stop solution for Carrier and Midea brand Room AC from purchase to service
Cool Connect serves as a one-stop hub for Carrier and Midea room air conditioners, enabling users to view installed units, access product and warranty details, book and track service, and shop for new units. 100,000+ total downloads and 7.2K in the last 30 days underscore its steady presence among home HVAC apps.
Pros & Cons
Consolidated view for Carrier & Midea ACs (home focus)
In-app service booking and tracking
In-app shopping for new room air conditioners
Access to latest models and videos
No user rating yet (0.0 from 0 ratings)
Not ranked in any top app lists
About Cool Connect
Cool Connect is a lifestyle app developed by Carrier Midea India Pvt Ltd.
How many times has Cool Connect been downloaded?
Cool Connect has been downloaded 360 thousand times. In the last 30 days, the app was downloaded 7.2 thousand times.
What is the rating of Cool Connect?
Cool Connect has no ratings yet.
Is Cool Connect free?
Cool Connect is free to download. The APK download size is 11.55 MB. The latest version available is 1.9.8. The last update was on February 18, 2025.
What are the requirements for Cool Connect?
The app has a content rating of Everyone. The app has been available on Google Play March 2021.
Description
CMI Cool Connect consumer application is designed and developed to serve consumers to • View Carrier and Midea brand air conditioners installed at home • View product information/Warranty Information/Service Information • Book service - Installation/Preventive Maintenance/Breakdown • Track service calls • Buy a new room air conditioner • View latest range of Carrier and Midea brand air conditioners • View product and remote usage videos • Provide feedback about CMI service • Maintain multiple addresses where products are installed
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This review is based on my 5th experience since my purchase of a carrier inverter AC in 2023. Every time I booked any service (preventive maintenance/ repair) on the app, it was resolved either on the same day or the next day. I see many negative reviews here, and I am countering none, but looks I am lucky that I have got a decent authorized service center near me.
★★★★★niranjan Padhy· Oct 3, 2024
Worst company and poorest service. It's a mistake to purchase 3 ACs. Now I am stuck. Don't know the serve center address from the company's WA. Please don't make mistake of purchasing Carrier ACs
★★★★☆Indian Gamer Nitin· Jul 8, 2026
My Experience is very good with the Carrier Team as they helped me a lot specifically solving the queries and issues and ASM Mr. Harsh Vardhan from Carrier helped me a lot and has resolved my issues and kind of people like him are very less in the carrier.
★☆☆☆☆Debashish Kumar· Jul 21, 2025
Useless app for a useless company with the worst customer service in the world. Don't buy their ACs. Even 1980s coolers work better than them. Got delivered to new ACs in sweltering 40 degrees, both without Gas. Now I am having to languish between Carrier's non-existent service and Flipkart to sort this out. Been 20 days already. Won't recommend to my worst enemy
★☆☆☆☆Sunny Raj Sahil· Nov 2, 2024
Don't buy carrier AC, their support services are very poor, they deny services and ask for payment even if your product is in under warranty.
★☆☆☆☆Shabbir Ahmed· Feb 22, 2026
Worst Company and worst product, never buy from them as AC will stop working in 1 to 2 years and their service centers are even worst and very unhelpful. Go for other brands and don't get in this trap.
Google Play Rankings for Cool Connect
This app is not ranked
Technologies used by Cool Connect
Cool Connect is requesting 32 permissions and we don't have library information (yet).
Show details
Trust & Safety: The app requests location, camera, network access, and push notifications, plus account access and launcher/badge permissions. These are typical for a home HVAC app that shows devices, delivers updates, and supports service bookings; no clear access to contacts or messages is indicated based on the listed permissions.
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