Dashboard

2.7

Mitel Android

3.40

63 reviews

10,000+
Downloads

Free

OpenScape Contact Center Dashboard

Not recently updated — last update was on 2016-05-11. This app may no longer be actively maintained.

About Dashboard

Dashboard is a business app developed by Mitel Android.

How many times has Dashboard been downloaded?

Dashboard has been downloaded 25 thousand times. In the last 30 days, the app was downloaded 1.1 thousand times.

What is the rating of Dashboard?

Dashboard is rated 3.40 out of 5 stars, based on 63 ratings.

Is Dashboard free?

Dashboard is free to download. The APK download size is 1.64 MB. The latest version available is 2.7. The last update was on May 11, 2016.

What are the requirements for Dashboard?

Dashboard requires Android 4.2+ or higher. The app has a content rating of Everyone. The app has been available on Google Play January 2015.

Description

Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your phone. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more

Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

Recent changes:
Fix: Proper padding in Settings to avoid ActionBar overlap.

Show more Show less

More data about Dashboard

Price	Free to download
Total downloads	25 thousand
Recent downloads	1.1 thousand
Rating	3.40 based on 63 ratings
Ranking	Not ranked
Version	2.7
APK size	1.64 MB
Number of libraries	3
Designed for Android	4.2+
Suitable for	Everyone
Ads	NO ads

App Performance Report

Get a detailed PDF report for Dashboard with download trends, rating history, and key performance statistics — useful for competitive research or tracking your own app. Learn more

Get PDF Report — $29

Alternative downloads for the Dashboard app

Dashboard compared with similar apps

Comments on Dashboard for Android

★★★★☆ Sunday Onyebuchi · Jul 21, 2025

It enables me to know what is happening in the world

Google Play Rankings for Dashboard

This app is not ranked

Technologies used by Dashboard

Dashboard is requesting 2 permissions and is using 5 libraries.

Permissions

Services that cost you money

directly call phone numbers

Network communication

full network access

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core ViewPager indicator Android Library Icon

ViewPager indicator Android ViewBadger Android Library Icon

Android ViewBadger

Apps on sale Top new apps Today's trending apps Popular Business Apps Apps other people are watching