Desku Helpdesk is a business app developed by Hosted.com.
Download Statistics
Desku Helpdesk has been downloaded 570 times. In the last 30 days, the app was downloaded 8 times.
User Ratings
The app has no ratings yet.
App Information
Desku Helpdesk is FREE to download. The APK download size is 33.53 MB. The latest version available is 6.5.1. The last update was on May 31, 2026.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play August 2022.
Description
A Helpdesk Software rightly made for you
-It is an all-in-one ticketing system that helps in managing the customer support services in any business with the help of its sleek features. -It supports the eCommerce Platforms like Shopify and WooCommerce. -It has rich integration with the various third party web apps like Zapier, Pabbly-connect, Google Analytics, Webhook, and 20+ other integrations. It keeps the Support Agent hands-free despite handling the customers from the eCommerce helpdesk support system. Support Agents now no longer have to jump between multiple tabs or software because everything is under one roof with Desku.
Solve and manage the tickets on the go.
-Organised way of handling the tickets of the customers. -Instantly solve queries of customers through the Ticketing System. -Easy approach for the customers to get in touch with you through submitting tickets. -Solve tickets according to priority. -Easily get notified when customers raise a ticket. -Easily assign the tickets to related support agents. -Get details of the customers including the previous conversations and queries raised. -Manage the status of the tickets like Open Ticket, Close Ticket, Pending, Spam, and Closed.
Shared Inbox Easily merge the conversation of the same clients or customers from different communication channels. Do not let your support agent get confused handling a single customer from a different channel.
Live Chat-Get in touch instantly Live Chat makes it easier for your customers to easily get in touch with you. Establish a seamless conversation between the customers and the Support Agent through Live Chat. It also gets easier for the Support Agent to carry on the conversation through Live Chat Solutions.
Knowledge Base The self-service portal helps customers to find their answers through informative sources like articles, videos, and any other relevant sources.
Chatbot Automating the replies when the support agent is not available to attend to the customers. This does not let customers unattended.
Along with these features, it has various integrated eCommerce platforms like Shopify and WooCommerce that helps to easily register the Shopify and WooCommerce Store. Managing eCommerce Customers through Desku makes it easy to handle and solve further queries.
Desku is suitable for any size business whether it is small or large scale. Managing customers for business owners is quite easier with the Desku, simply it lets your Support Agent breathe.
We at Desku are always available to solve your queries and make you understand how efficient can Desku be for managing your Customer Support Queries as we are always available on Social media platforms like Facebook, Instagram, and Linkedin. You can also contact support@desku.io for raising any queries regarding Desku.
Recent changes: [IMPORTANT] Platform identifier in support of two-factor authentication - Department names can be seen for each agent in the filter sidebar - Reordered Agents, Departments, Tags alphabetically in Filter Drawer
Get a detailed PDF report for Desku Helpdesk with download trends, rating history,
and key performance statistics — useful for competitive research or tracking your own app.
Learn more
Are you the developer of this app? Join us for free to see more information about your app and learn how we can help you promote and earn money with your app.
★★★★★
The DESKU app is good. But it's not necessary to auto log me off after a period of time. Cheers!
★★☆☆☆
Their website & features are great. Website works perfectly fine. But the app isn't working from past 6–7 months. They are not even considering the complaint. I gave them several complaints. I tried different mobile phones. Tried both ios & android.
Google Play Rankings for Desku Helpdesk
This app is not ranked
Technologies used by Desku Helpdesk
36 permissions
Subscribe to see full permission and library details
Back to top
AppBrain Intelligence premium content
Subscribe now to get full and unlimited access to AppBrain Intelligence.
You'll have access to:
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
