Freshdesk

10.0.11

Freshworks Inc

4.29

8,707 reviews

500,000+
Downloads

Free

Streamline your support and make customers happy

About Freshdesk

Freshdesk is a business app developed by Freshworks Inc.

How many times has Freshdesk been downloaded?

Freshdesk has been downloaded 540 thousand times. In the last 30 days, the app was downloaded 2.5 thousand times.

What is the rating of Freshdesk?

Freshdesk is rated 4.29 out of 5 stars, based on 8.7 thousand ratings.

Is Freshdesk free?

Freshdesk is free to download. The APK download size is 77.39 MB. The latest version available is 10.0.11. The last update was on April 24, 2026.

What are the requirements for Freshdesk?

Freshdesk requires Android 9.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play December 2013.

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.

Recent changes:
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

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More data about Freshdesk

Price	Free to download
Total downloads	540 thousand
Recent downloads	2.5 thousand
Rating	4.29 based on 8.7 thousand ratings
Ranking	Not ranked
Version	10.0.11
APK size	77.4 MB
Number of libraries	32
Designed for Android	9.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Alternative downloads for the Freshdesk app

Freshdesk compared with similar apps

Keywords missing from this app

App Manage Mobile Service Recent Requests Real Ticket Updates View Chat Orders Management Time Features Contact Stay Bug Improvements Access Track Search Live Fixes Create Details Notifications Event Events Account Drift Order Experience Business Performance Status Alerts Quickly Network Website Information Update Request Data Key Provide

Google Play Rating history and histogram

6.3K

890

320

240

970

Downloads over time

Freshdesk has been downloaded 540 thousand times. Over the past 30 days, it averaged 83 downloads per day.

Changelog of Freshdesk

Apr 24, 2026UpdateVersion 10.0.11
Apr 20, 2026UpdateVersion 10.0.10
Apr 2, 2026UpdateVersion 10.0.8
Mar 13, 2026UpdateVersion 10.0.6
Feb 24, 2026UpdateVersion 10.0.5
Feb 4, 2026UpdateVersion 10.0.3
Jan 20, 2026UpdateVersion 10.0.2
Dec 16, 2025UpdateVersion 10.0.1
Nov 28, 2025Installs500,000+ installs
Nov 20, 2025UpdateVersion 9.4.2
Oct 30, 2025UpdateVersion 9.4.1
Sep 16, 2025UpdateVersion 9.4.1
Sep 9, 2025UpdateVersion 9.3.9
Jul 31, 2025UpdateVersion 9.3.8
Jul 4, 2025UpdateVersion 9.3.5
Jun 17, 2025UpdateVersion 9.3.3
Jun 10, 2025UpdateVersion 9.3.2
May 21, 2025UpdateVersion 9.3.0
Apr 25, 2025UpdateVersion 9.2.9
Mar 28, 2025UpdateVersion 9.2.8
Mar 21, 2025UpdateVersion 9.2.7
Feb 23, 2025UpdateVersion 9.2.6
Jan 24, 2025UpdateVersion 9.2.5
Jan 13, 2025UpdateVersion 9.2.3
Nov 26, 2024UpdateVersion 9.2.1
Oct 28, 2024UpdateVersion 9.1.9
Oct 8, 2024UpdateVersion 9.1.7
Sep 22, 2024UpdateVersion 9.1.6
Sep 13, 2024UpdateVersion 9.1.5
Sep 5, 2024UpdateVersion 9.1.4
Aug 4, 2024UpdateVersion 9.1.1
Jul 26, 2024UpdateVersion 9.1.0
Jun 11, 2024UpdateVersion 9.0.4
Jun 5, 2024UpdateVersion 9.0.3
May 10, 2024UpdateVersion 9.0.2
Apr 26, 2024UpdateVersion 9.0.1
Mar 20, 2024UpdateVersion 9.0.0
Feb 8, 2024UpdateVersion 8.9.1
Jan 10, 2024UpdateVersion 8.9.0
Nov 27, 2023UpdateVersion 8.8.4
Nov 13, 2023UpdateVersion 8.8.3
Oct 11, 2023UpdateVersion 8.8.1
Aug 2, 2023UpdateVersion 8.7
Jul 7, 2023UpdateVersion 8.6
May 19, 2023UpdateVersion 8.5
May 12, 2023UpdateVersion 8.4.1
Apr 21, 2023UpdateVersion 8.4
Mar 23, 2023UpdateVersion 8.3
Mar 8, 2023UpdateVersion 8.2
Feb 20, 2023UpdateVersion 8.1

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Developer information for Freshworks Inc

Freshworks Inc

support@freshdesk.com

Website

N/A

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Comments on Freshdesk for Android

★★★★★ Eric Farmer · May 23, 2025

Changing my rating to 5star as they fixed all issues I had with it. You can now filter tickets just like the desktop App. Good job Freshdesk! -Edit : Would be nice to be able to edit a note in the app but do not see an option for it.

★★★★★ Oluwatunmise Eyitayo · Nov 26, 2024

No! No! No! This is exceptionally prefect. Only if you know how to navigate your way through. This is far, far better than the site. I just started using the app this day, and I have used it to resolve many tickets remotely. Thank you.

★★★★☆ Aluko Taiwo Ebenezer · Jul 25, 2025

My experience on 💻 is almost the same as on mobile phone. I am able to track my complaints in real-time even when I am not at work. I get notifications on new complaints, and even step by step updates on my complaints resolutions. This app plays a major role in delivering exceptional services to my customers.

★★★★★ Syed Zargham Abbas · Oct 11, 2025

Good Experience throughout! Everything is good but the only thing I didn't understand till now, how to get private thread on the same thread mail, rather than just a small notification also how to notify when someone replies to the private thread once the ticket is resolved. Btw it's very easy and a good customer service platform

★★★★☆ Daniel Gagnon · Mar 27, 2025

The availability switch came back, so thank you for that. What this app and the desktop experience both lack is a dark mode. This should be a no-brainer for something we spend all day looking at.

★★★★☆ Manuel Portillo · Dec 19, 2025

After the recent update to the new web ui it's showing all my tickets as customer responded on the mobile app (which is incorrect). However on the desktop web version it's showing the correct status. Pls fix.

★★☆☆☆ La Francis C · Sep 11, 2024

No app sound via notification on Android! The iPhone provides a sound notification when a new ticket is received, however, on the android, it does not it only vibrates. I would like to get a sound notification when I receive new tickets. Therefore, I'll be able to check them as soon as they come in versus having to wait for a pop-up or to continue to look at my phone to see if I receive something new.

★☆☆☆☆ Robin Digital · Nov 6, 2024

very, very basic. Not possible to work with multiple accounts. Attachment of a ticket thread not neatly summarized. And downloads of attachments goes to forbidden folder instead of download folder. Terrible experience

★☆☆☆☆ jayram desai · Jun 20, 2025

Not happy with the app after removing the feature of the leaderboard dashboard, it was inspiring and motivating

★★☆☆☆ A Google user · Dec 24, 2025

Wondering why it's not possible to set OOO from the mobile app. It seems like such a crucial function to have, but there is no option.

Google Play Rankings for Freshdesk

This app is not ranked

Technologies used by Freshdesk

Freshdesk is requesting 21 permissions and is using 34 libraries.

Permissions

Development tools

test access to protected storage

Your location

approximate (network-based) location, precise (GPS) location

Network communication

view network connections, full network access, receive data from Internet

Storage

modify or delete the contents of your USB storage

Hardware controls

take pictures and videos, control vibration

System tools

send sticky broadcast, run at startup, prevent phone from sleeping

Extra

android.permission.ACCESS_ADSERVICES_AD_ID, android.permission.ACCESS_ADSERVICES_ATTRIBUTION, android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, android.permission.USE_BIOMETRIC, android.permission.USE_FINGERPRINT, com.freshdesk.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION, com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE, com.google.android.gms.permission.AD_ID

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Firebase Android Library Icon

Firebase

Android Jetpack Annotations Android Jetpack Widgets Android Library Icon

Android Jetpack Widgets Android Jetpack AppCompat Android Library Icon

Android Jetpack AppCompat AndroidX Activity Android Library Icon

AndroidX Activity Android Activity Saved State Android Library Icon

Android Activity Saved State AndroidX Loader Android Library Icon

AndroidX Loader Android Jetpack Media Android Library Icon

Android Jetpack Media Google Cloud Messaging (GCM) Android Library Icon

Google Cloud Messaging (GCM) Kotlin Android Library Icon

Kotlin

Android Support VectorDrawable Google gson Android Library Icon

Google gson Android WorkManager Android Library Icon

Android WorkManager AndroidX Widget ViewPager2 Android Library Icon

AndroidX Widget ViewPager2 Okio Android Library Icon

Okio

Glide

AndroidX Multi-Dex Library Google Maps SDK Android Library Icon

Google Maps SDK Chromium Android Library Icon

Chromium

ReactiveX

Google Protocol Buffers Android Library Icon

Google Protocol Buffers Lottie Android Library Icon

Lottie

greenrobot EventBus Android Library Icon

greenrobot EventBus Butter Knife Android Library Icon

Butter Knife jsoup: Java HTML Parser Android Library Icon

jsoup: Java HTML Parser AndroidSVG Android Library Icon

AndroidSVG Circle Indicator Android Library Icon

Circle Indicator Branch Android Library Icon

Branch

Apache Commons Lang

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