Freshdesk

11.0.1

Freshworks Inc

4.25

8,759 reviews

500,000+
Downloads

Free

Streamline your support and make customers happy

About Freshdesk

Freshdesk is a business app developed by Freshworks Inc.

Download Statistics

Freshdesk has been downloaded 540 thousand times. In the last 30 days, the app was downloaded 2.4 thousand times.

User Ratings

Freshdesk is rated 4.25 out of 5 stars. The rating is based on 8.8 thousand ratings.

App Information

Freshdesk is FREE to download. The APK download size is 90.69 MB. The latest version available is 11.0.1. The last update was on August 4, 2026.

Technical Requirements

Freshdesk requires Android 9.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play December 2013.

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app.

More data about Freshdesk

Price	Free to download
Total downloads	540 thousand
Recent downloads	2.4 thousand
Rating	4.25 based on 8.8 thousand ratings
Ranking	Not ranked
Version	11.0.1
APK size	90.7 MB
Number of libraries	47
Designed for Android	9.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Alternative downloads for the Freshdesk app

Freshdesk compared with similar apps

Common keywords of similar apps

Freshdesk Phone Streamline Happy Helpdesk Channels Picture Support Tickets Customers Customer Make App

Keywords missing from this app

Service Manage Requests Orders Real Ticket Access Live Time Chat Recent Mobile View Stay Experience Features Eventbrite Provide Search Shows Drift Order Updates Status Improvements Check Quickly Track Update Dice Account Website Justlife Tasks Bug Fixes Payment Information Create Request Details Easy Notifications Organizer

Google Play Rating history and histogram

6.2K

910

330

990

Downloads over time

Freshdesk has been downloaded 540 thousand times. Over the past 30 days, it averaged 80 downloads per day.

Changelog of Freshdesk

Show changelog

Developer information for Freshworks Inc

Freshworks Inc

support@freshdesk.com

Website

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Address:

Phone number:

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Comments on Freshdesk for Android

★★★★★ Eric Farmer · May 23, 2025

Changing my rating to 5star as they fixed all issues I had with it. You can now filter tickets just like the desktop App. Good job Freshdesk! -Edit : Would be nice to be able to edit a note in the app but do not see an option for it.

★★★★☆ Mark Rhodes · Apr 21, 2026

Works well allowing me to be mobile and still fulfil office obligations. Thanks for finally adding dark mode 😎

★★★★★ Syed Zargham Abbas · Oct 11, 2025

Good Experience throughout! Everything is good but the only thing I didn't understand till now, how to get private thread on the same thread mail, rather than just a small notification also how to notify when someone replies to the private thread once the ticket is resolved. Btw it's very easy and a good customer service platform

★★★★☆ Daniel Gagnon · Mar 27, 2025

The availability switch came back, so thank you for that. What this app and the desktop experience both lack is a dark mode. This should be a no-brainer for something we spend all day looking at.

★★★★★ Oluwatunmise Eyitayo · Nov 26, 2024

No! No! No! This is exceptionally prefect. Only if you know how to navigate your way through. This is far, far better than the site. I just started using the app this day, and I have used it to resolve many tickets remotely. Thank you.

★★☆☆☆ A Google user · Dec 24, 2025

Wondering why it's not possible to set OOO from the mobile app. It seems like such a crucial function to have, but there is no option.

★☆☆☆☆ Francis James · Jun 21, 2025

Terrible login design - instead of having a functioning login page, finding the right one using their 50 million different domains associated with accounts is like a 4-step maze every time. Then they go and discontinue their free plan for a product that's far less functional than alternatives. Thanks for motivating me to build our own support ticketing system in-house. Your terrible design and greed did some good, at least.

★★☆☆☆ Jordan Truppner · Oct 15, 2024

Not happy that the availability option has been disabled

★☆☆☆☆ Muhammad Haris Siddiqui · Dec 28, 2025

Very bad update, tickets didn't show up on the first, it took very much time to load ticket

Google Play Rankings for Freshdesk

This app is not ranked

Technologies used by Freshdesk

Freshdesk is requesting 21 permissions and is using 47 libraries.

Permissions

Development tools

test access to protected storage

Your location

approximate (network-based) location, precise (GPS) location

Network communication

view network connections, full network access, receive data from Internet

Storage

modify or delete the contents of your USB storage

Hardware controls

take pictures and videos, control vibration

System tools

send sticky broadcast, run at startup, prevent phone from sleeping

Extra

android.permission.ACCESS_ADSERVICES_AD_ID, android.permission.ACCESS_ADSERVICES_ATTRIBUTION, android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, android.permission.USE_BIOMETRIC, android.permission.USE_FINGERPRINT, com.freshdesk.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION, com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE, com.google.android.gms.permission.AD_ID

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Android Jetpack Annotations Android Library Icon

Android Jetpack Annotations Android Jetpack Widgets Android Library Icon

Android Jetpack Widgets Firebase Android Library Icon

Firebase

Android Jetpack AppCompat AndroidX Activity Android Library Icon

AndroidX Activity Android Activity Saved State Android Library Icon

Android Activity Saved State AndroidX Loader Android Library Icon

AndroidX Loader Android Jetpack Media Android Library Icon

Android Jetpack Media Google Cloud Messaging (GCM) Android Library Icon

Google Cloud Messaging (GCM) Kotlin Android Library Icon

Kotlin

Android Support VectorDrawable AndroidX App Startup Android Library Icon

AndroidX App Startup Google gson Android Library Icon

Google gson Android WorkManager Android Library Icon

Android WorkManager AndroidX Widget ViewPager2 Android Library Icon

AndroidX Widget ViewPager2 Okio Android Library Icon

Okio

Glide

AndroidX ProfileInstaller AndroidX Multi-Dex Library Android Library Icon

AndroidX Multi-Dex Library Chromium Android Library Icon

Chromium

AndroidX WebKit Google Maps SDK Android Library Icon

Google Maps SDK Google Protocol Buffers Android Library Icon

Google Protocol Buffers ReactiveX Android Library Icon

ReactiveX

Android View Binding Lottie Android Library Icon

Lottie

Jetpack Navigation Android Data Binding Android Library Icon

Android Data Binding Jetpack Compose Android Library Icon

Jetpack Compose greenrobot EventBus Android Library Icon

greenrobot EventBus AndroidX Biometric Android Library Icon

AndroidX Biometric Butter Knife Android Library Icon

Butter Knife jsoup: Java HTML Parser Android Library Icon

jsoup: Java HTML Parser AndroidX Security (Crypto) Android Library Icon

AndroidX Security (Crypto) AndroidSVG Android Library Icon

AndroidSVG ThreeTen / ThreeTenABP Android Library Icon

ThreeTen / ThreeTenABP Circle Indicator Android Library Icon

Circle Indicator Branch Android Library Icon

Branch

AppAuth

kotlinx-datetime Socket.IO Android Library Icon

Socket.IO

Chucker

MaterialCalendarView Apache Commons Lang Android Library Icon

Apache Commons Lang

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