Freshdesk

11.0.0

Freshworks Inc

4.25

8,737 reviews

500,000+
Downloads

Free

Streamline your support and make customers happy

4.25 · 8,737 reviews · 500,000+ downloads

About Freshdesk

Freshdesk is a business app developed by Freshworks Inc.

Download Statistics

Freshdesk has been downloaded 540 thousand times. In the last 30 days, the app was downloaded 2.3 thousand times.

User Ratings

Freshdesk is rated 4.25 out of 5 stars. The rating is based on 8.7 thousand ratings.

App Information

Freshdesk is FREE to download. The APK download size is 85.29 MB. The latest version available is 11.0.0. The last update was on June 30, 2026.

Technical Requirements

Freshdesk requires Android 9.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play December 2013.

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app.

More data about Freshdesk

Price	Free to download
Total downloads	540 thousand
Recent downloads	2.3 thousand
Rating	4.25 based on 8.7 thousand ratings
Ranking	Not ranked
Version	11.0.0
APK size	85.3 MB
Number of libraries	47
Designed for Android	9.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Alternative downloads for the Freshdesk app

Freshdesk compared with similar apps

Common keywords of similar apps

Freshdesk Phone Instagram Streamline Happy Helpdesk Channels Tickets Support Customers Customer Make App Manage Stay

Keywords missing from this app

Ticket Mobile Time Service Recent Real Chat Orders Features Contact Updates Desk Experience Event Live Eventbrite Website Business Notifications Drift Order Zoho Easily Track Fixes Status Improvements Network Leads Software Work Bug Performance Messages Create Details Update Access Organizer Events Sales Card

Google Play Rating history and histogram

6.2K

900

330

980

Downloads over time

Freshdesk has been downloaded 540 thousand times. Over the past 30 days, it averaged 78 downloads per day.

Changelog of Freshdesk

Show changelog

Developer information for Freshworks Inc

Freshworks Inc

support@freshdesk.com

Website

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Comments on Freshdesk for Android

★★★★★ Syed Zargham Abbas · Oct 11, 2025

Good Experience throughout! Everything is good but the only thing I didn't understand till now, how to get private thread on the same thread mail, rather than just a small notification also how to notify when someone replies to the private thread once the ticket is resolved. Btw it's very easy and a good customer service platform

★★★★☆ Manuel Portillo · Dec 19, 2025

After the recent update to the new web ui it's showing all my tickets as customer responded on the mobile app (which is incorrect). However on the desktop web version it's showing the correct status. Pls fix.

★★★★☆ Matthew Isam · Jun 12, 2025

Been using fd for several years, but just now tried the app. Fine, but needs a dark mode since I have photophobia

★☆☆☆☆ N!trogenium Muinegort!n · Jun 8, 2026

Honestly garbage of an app, been flagging the same issue for 5 years now and they didn't manage to apply a fix. What is the point of using the app if you can't close the tickets? Each time I select an option on the ticket type field, and I try to save, the field resets.

★★☆☆☆ A Google user · Dec 24, 2025

Wondering why it's not possible to set OOO from the mobile app. It seems like such a crucial function to have, but there is no option.

★★☆☆☆ David Mickov · Apr 7, 2025

It's terrible if you plan to use it from your telephone. It is Buggy and frustrating.

Google Play Rankings for Freshdesk

This app is not ranked

Technologies used by Freshdesk

Freshdesk is requesting 21 permissions and is using 47 libraries.

Permissions

Development tools

test access to protected storage

Your location

approximate (network-based) location, precise (GPS) location

Network communication

view network connections, full network access, receive data from Internet

Storage

modify or delete the contents of your USB storage

Hardware controls

take pictures and videos, control vibration

System tools

send sticky broadcast, run at startup, prevent phone from sleeping

Extra

android.permission.ACCESS_ADSERVICES_AD_ID, android.permission.ACCESS_ADSERVICES_ATTRIBUTION, android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, android.permission.USE_BIOMETRIC, android.permission.USE_FINGERPRINT, com.freshdesk.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION, com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE, com.google.android.gms.permission.AD_ID

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Android Jetpack Annotations Android Library Icon

Android Jetpack Annotations Firebase Android Library Icon

Firebase

Android Jetpack Widgets Android Jetpack AppCompat Android Library Icon

Android Jetpack AppCompat AndroidX Activity Android Library Icon

AndroidX Activity Android Activity Saved State Android Library Icon

Android Activity Saved State AndroidX Loader Android Library Icon

AndroidX Loader Android Jetpack Media Android Library Icon

Android Jetpack Media Google Cloud Messaging (GCM) Android Library Icon

Google Cloud Messaging (GCM) Kotlin Android Library Icon

Kotlin

Android Support VectorDrawable AndroidX App Startup Android Library Icon

AndroidX App Startup Google gson Android Library Icon

Google gson Android WorkManager Android Library Icon

Android WorkManager AndroidX Widget ViewPager2 Android Library Icon

AndroidX Widget ViewPager2 Okio Android Library Icon

Okio

Glide

AndroidX Multi-Dex Library AndroidX ProfileInstaller Android Library Icon

AndroidX ProfileInstaller Chromium Android Library Icon

Chromium

Google Maps SDK AndroidX WebKit Android Library Icon

AndroidX WebKit ReactiveX Android Library Icon

ReactiveX

Google Protocol Buffers Android Library Icon

Google Protocol Buffers Android View Binding Android Library Icon

Android View Binding Jetpack Navigation Android Library Icon

Jetpack Navigation Lottie Android Library Icon

Lottie

Android Data Binding Jetpack Compose Android Library Icon

Jetpack Compose greenrobot EventBus Android Library Icon

greenrobot EventBus AndroidX Biometric Android Library Icon

AndroidX Biometric Butter Knife Android Library Icon

Butter Knife jsoup: Java HTML Parser Android Library Icon

jsoup: Java HTML Parser AndroidX Security (Crypto) Android Library Icon

AndroidX Security (Crypto) AndroidSVG Android Library Icon

AndroidSVG ThreeTen / ThreeTenABP Android Library Icon

ThreeTen / ThreeTenABP Circle Indicator Android Library Icon

Circle Indicator Branch Android Library Icon

Branch

AppAuth

kotlinx-datetime Socket.IO Android Library Icon

Socket.IO

Chucker

MaterialCalendarView Apache Commons Lang Android Library Icon

Apache Commons Lang

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