Freshdesk is a business app developed by Freshworks Inc.
Download Statistics
Freshdesk has been downloaded 540 thousand times. In the last 30 days, the app was downloaded 2.4 thousand times.
User Ratings
Freshdesk is rated 4.25 out of 5 stars. The rating is based on 8.8 thousand ratings.
App Information
Freshdesk is FREE to download. The APK download size is 90.69 MB. The latest version available is 11.0.1. The last update was on August 4, 2026.
Technical Requirements
Freshdesk requires Android 9.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play December 2013.
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you. 2. Prioritize the tickets that need your attention with filters before responding. 3. Manage your support - Set priorities, assign agents, change tickets statuses. 4. Race through routine actions with one-click scenario automations. 5. Delete tickets and block spam right from your phone. 6. Log time spent on a ticket. 7. Stay informed about all updates and changes with push notifications.
Recent changes: • Media stays in the app. Play audio and video attachments directly in Freshdesk, with Picture-in-Picture (PiP) support so you can keep watching while working through tickets. • Bug fixes and performance improvements for a smoother support experience.
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Changing my rating to 5star as they fixed all issues I had with it. You can now filter tickets just like the desktop App. Good job Freshdesk! -Edit : Would be nice to be able to edit a note in the app but do not see an option for it.
★★★★☆Mark Rhodes· Apr 21, 2026
Works well allowing me to be mobile and still fulfil office obligations. Thanks for finally adding dark mode 😎
★★★★★Syed Zargham Abbas· Oct 11, 2025
Good Experience throughout! Everything is good but the only thing I didn't understand till now, how to get private thread on the same thread mail, rather than just a small notification also how to notify when someone replies to the private thread once the ticket is resolved. Btw it's very easy and a good customer service platform
★★★★☆Daniel Gagnon· Mar 27, 2025
The availability switch came back, so thank you for that. What this app and the desktop experience both lack is a dark mode. This should be a no-brainer for something we spend all day looking at.
★★★★★Oluwatunmise Eyitayo· Nov 26, 2024
No! No! No! This is exceptionally prefect. Only if you know how to navigate your way through. This is far, far better than the site. I just started using the app this day, and I have used it to resolve many tickets remotely. Thank you.
★★☆☆☆A Google user· Dec 24, 2025
Wondering why it's not possible to set OOO from the mobile app. It seems like such a crucial function to have, but there is no option.
★☆☆☆☆Francis James· Jun 21, 2025
Terrible login design - instead of having a functioning login page, finding the right one using their 50 million different domains associated with accounts is like a 4-step maze every time. Then they go and discontinue their free plan for a product that's far less functional than alternatives. Thanks for motivating me to build our own support ticketing system in-house. Your terrible design and greed did some good, at least.
★★☆☆☆Jordan Truppner· Oct 15, 2024
Not happy that the availability option has been disabled
★☆☆☆☆Muhammad Haris Siddiqui· Dec 28, 2025
Very bad update, tickets didn't show up on the first, it took very much time to load ticket
Google Play Rankings for Freshdesk
This app is not ranked
Technologies used by Freshdesk
Freshdesk is requesting 21 permissions and is using 47 libraries.
Show details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
