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Changing my rating to 5star as they fixed all issues I had with it. You can now filter tickets just like the desktop App. Good job Freshdesk! -Edit : Would be nice to be able to edit a note in the app but do not see an option for it.
★★★★★Oluwatunmise Eyitayo· Nov 26, 2024
No! No! No! This is exceptionally prefect. Only if you know how to navigate your way through. This is far, far better than the site. I just started using the app this day, and I have used it to resolve many tickets remotely. Thank you.
★★★★☆Aluko Taiwo Ebenezer· Jul 25, 2025
My experience on 💻 is almost the same as on mobile phone. I am able to track my complaints in real-time even when I am not at work. I get notifications on new complaints, and even step by step updates on my complaints resolutions. This app plays a major role in delivering exceptional services to my customers.
★★★★★Syed Zargham Abbas· Oct 11, 2025
Good Experience throughout! Everything is good but the only thing I didn't understand till now, how to get private thread on the same thread mail, rather than just a small notification also how to notify when someone replies to the private thread once the ticket is resolved. Btw it's very easy and a good customer service platform
★★★★☆Daniel Gagnon· Mar 27, 2025
The availability switch came back, so thank you for that. What this app and the desktop experience both lack is a dark mode. This should be a no-brainer for something we spend all day looking at.
★★★★☆Manuel Portillo· Dec 19, 2025
After the recent update to the new web ui it's showing all my tickets as customer responded on the mobile app (which is incorrect). However on the desktop web version it's showing the correct status. Pls fix.
★★☆☆☆La Francis C· Sep 11, 2024
No app sound via notification on Android! The iPhone provides a sound notification when a new ticket is received, however, on the android, it does not it only vibrates. I would like to get a sound notification when I receive new tickets. Therefore, I'll be able to check them as soon as they come in versus having to wait for a pop-up or to continue to look at my phone to see if I receive something new.
★☆☆☆☆Robin Digital· Nov 6, 2024
very, very basic. Not possible to work with multiple accounts. Attachment of a ticket thread not neatly summarized. And downloads of attachments goes to forbidden folder instead of download folder. Terrible experience
★☆☆☆☆jayram desai· Jun 20, 2025
Not happy with the app after removing the feature of the leaderboard dashboard, it was inspiring and motivating
★★☆☆☆A Google user· Dec 24, 2025
Wondering why it's not possible to set OOO from the mobile app. It seems like such a crucial function to have, but there is no option.
Google Play Rankings for Freshdesk
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Technologies used by Freshdesk
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