Freshdesk is a business app developed by Freshworks Inc.
Download Statistics
Freshdesk has been downloaded 550 thousand times. In the last 30 days, the app was downloaded 1.9 thousand times.
User Ratings
Freshdesk is rated 4.25 out of 5 stars. The rating is based on 8.8 thousand ratings.
App Information
Freshdesk is FREE to download. The APK download size is 90.81 MB. The latest version available is 11.0.3. The last update was on August 28, 2026.
Technical Requirements
Freshdesk requires Android 9.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since December 2013.
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you. 2. Prioritize the tickets that need your attention with filters before responding. 3. Manage your support - Set priorities, assign agents, change tickets statuses. 4. Race through routine actions with one-click scenario automations. 5. Delete tickets and block spam right from your phone. 6. Log time spent on a ticket. 7. Stay informed about all updates and changes with push notifications.
Recent changes: Bug fixes and performance improvements for a smoother support experience.
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The availability switch came back, so thank you for that. What this app and the desktop experience both lack is a dark mode. This should be a no-brainer for something we spend all day looking at.
★★★★☆Matthew Isam· Jun 12, 2025
Been using fd for several years, but just now tried the app. Fine, but needs a dark mode since I have photophobia
★★★★★Syed Zargham Abbas· Oct 11, 2025
Good Experience throughout! Everything is good but the only thing I didn't understand till now, how to get private thread on the same thread mail, rather than just a small notification also how to notify when someone replies to the private thread once the ticket is resolved. Btw it's very easy and a good customer service platform
★★★★☆Manuel Portillo· Dec 19, 2025
After the recent update to the new web ui it's showing all my tickets as customer responded on the mobile app (which is incorrect). However on the desktop web version it's showing the correct status. Pls fix.
★★☆☆☆A Google user· Dec 24, 2025
Wondering why it's not possible to set OOO from the mobile app. It seems like such a crucial function to have, but there is no option.
★★☆☆☆David Mickov· Apr 7, 2025
It's terrible if you plan to use it from your telephone. It is Buggy and frustrating.
★☆☆☆☆Muhammad Haris Siddiqui· Dec 28, 2025
Very bad update, tickets didn't show up on the first, it took very much time to load ticket
★★☆☆☆Thomas Purbaugh· Jun 4, 2026
Please fix the issue of ticket Filter settings not saving between app usage.
★☆☆☆☆jayram desai· Jun 20, 2025
Not happy with the app after removing the feature of the leaderboard dashboard, it was inspiring and motivating
Google Play Rankings for Freshdesk
This app is not ranked
Technologies used by Freshdesk
21 permissions·47 libraries
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