Freshdesk is a business app developed
by Freshworks Inc.
The APK has been available since December 2013.
In the last 30 days, the app was downloaded
about 2.9 thousand times.
It's currently not in the top ranks.
It's rated 4.28 out of 5 stars, based on 8.4 thousand ratings.
The last update of the app was on June 10, 2025.
Freshdesk has a content rating
"Everyone".
Freshdesk has an APK download size of 72.86 MB and the latest version
available
is 9.3.2.
Designed for Android version 9.0+.
Freshdesk is FREE to download.
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app.
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★★★★★
The availability switch came back, so thank you for that. What this app and the desktop experience both lack is a dark mode. This should be a no-brainer for something we spend all day looking at.
★★★★★
I don't get notified when a new service ticket is created, ideally this should be by default and offer the option to opt-out. I would also prefer the ability to set customized notifications instead of the SMS notification sound.
★★★★★
Changing my rating to 5star as they fixed all issues I had with it. You can now filter tickets just like the desktop App. Good job Freshdesk! -Edit : Would be nice to be able to edit a note in the app but do not see an option for it.
★★★★★
The app has come a long way in my almost 10 years using it. The only thing keeping me from 5 Stars is a dark mode setting.
★★☆☆☆
Our experience with post-sale service and onboarding was disappointing. Onboarding was basic, with representatives lacking a thorough understanding of the product, leading to inadequate training. Support is not readily available by phone, making issue resolution long and time-consuming. Hidden policies in the fine print make changing plans nearly impossible, and these were not disclosed during the sales process. Overall, it has been a frustrating experience, especially from a listed company.
★★☆☆☆
Missing so much functionality. Major needs that would make agent life easier: Proper time and date on the original ticket. Not knowing when the ticket came in is very frustrating. Dark mode.
★★☆☆☆
No app sound via notification on Android! The iPhone provides a sound notification when a new ticket is received, however, on the android, it does not it only vibrates. I would like to get a sound notification when I receive new tickets. Therefore, I'll be able to check them as soon as they come in versus having to wait for a pop-up or to continue to look at my phone to see if I receive something new.
★★☆☆☆
Not happy that the availability option has been disabled
Google Play Rankings
This app is not ranked
Technologies
Freshdesk is requesting 22 permissions and is using 34 libraries.
Show details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
