Freshservice

8.9.2

Freshworks Inc

4.23

4,639 reviews

100,000+
Downloads

Free

Cloud-based ITIL service desk with powerful ticketing & asset management.

Alternative downloads for the Freshservice app

Freshservice compared with similar apps

Keywords missing from this app

Work Time Create Requests View Tasks Track Issues Real Employees Users Device Notifications Application Data Sales Update Access Features Request Orders Project Crm Endpoint Teams Details Search Task Employee Business Edit Performance Projects Tracking Devices Location Platform Information

About Freshservice

Freshservice is a business app developed by Freshworks Inc.

Download Statistics

Freshservice has been downloaded 400 thousand times. In the last 30 days, the app was downloaded 3.9 thousand times.

User Ratings

Freshservice is rated 4.23 out of 5 stars. The rating is based on 4.6 thousand ratings.

App Information

Freshservice is FREE to download. The APK download size is 42.25 MB. The latest version available is 8.9.2. The last update was on May 15, 2026.

Technical Requirements

Freshservice requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play June 2014.

Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management

Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.

Recent changes:
- New Field Types: Service Request forms now support Attachment, Formula, and Rich Text Editor fields on the mobile app.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission.

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More data about Freshservice

Price	Free to download
Total downloads	400 thousand
Recent downloads	3.9 thousand
Rating	4.23 based on 4.6 thousand ratings
Ranking	Not ranked
Version	8.9.2
APK size	42.3 MB
Number of libraries	38
Designed for Android	5.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Get PDF Report — $29

Google Play Rating history and histogram

3.2K

410

270

190

510

Downloads over time

Freshservice has been downloaded 400 thousand times. Over the past 30 days, it averaged 130 downloads per day.

Changelog of Freshservice

May 15, 2026UpdateVersion 8.9.2
Apr 27, 2026UpdateVersion 8.9.1
Mar 26, 2026UpdateVersion 8.8.1
Feb 23, 2026UpdateVersion 8.8
Jan 30, 2026UpdateVersion 8.7.1
Dec 23, 2025UpdateVersion 8.7
Nov 18, 2025UpdateVersion 8.6.1
Nov 2, 2025UpdateVersion 8.6
Oct 6, 2025UpdateVersion 8.5.1
Aug 14, 2025UpdateVersion 8.4.4
Aug 8, 2025UpdateVersion 8.4.3
Jul 22, 2025UpdateVersion 8.4.1
Jun 28, 2025UpdateVersion 8.4
Jun 10, 2025UpdateVersion 8.3.2
May 7, 2025UpdateVersion 8.3.1
Mar 31, 2025UpdateVersion 8.2
Mar 13, 2025UpdateVersion 8.1.2
Mar 3, 2025UpdateVersion 8.1.1
Jan 31, 2025UpdateVersion 8.0.1
Dec 19, 2024UpdateVersion 8.0.0
Nov 29, 2024UpdateVersion 7.13.11
Nov 19, 2024UpdateVersion 7.13.10
Oct 22, 2024UpdateVersion 7.13.9
Oct 19, 2024UpdateVersion 7.13.8
Oct 1, 2024UpdateVersion 7.13.7
Sep 6, 2024UpdateVersion 7.13.6
Jul 12, 2024UpdateVersion 7.13.4
Jul 5, 2024UpdateVersion 7.13.3
Jun 27, 2024UpdateVersion 7.13.2
May 24, 2024UpdateVersion 7.12.3
May 16, 2024UpdateVersion 7.12.2
Apr 22, 2024UpdateVersion 7.12.1
Mar 26, 2024UpdateVersion 7.12
Jan 31, 2024UpdateVersion 7.11.1
Jan 25, 2024UpdateVersion 7.11
Jan 5, 2024UpdateVersion 7.10.3
Dec 20, 2023UpdateVersion 7.10.2
Nov 28, 2023UpdateVersion 7.10
Nov 7, 2023UpdateVersion 7.9.2
Sep 24, 2023UpdateVersion 7.9
Aug 28, 2023UpdateVersion 7.8.3
Aug 2, 2023UpdateVersion 7.7.3
Jul 12, 2023UpdateVersion 7.7.2
Jun 28, 2023UpdateVersion 7.7.1
May 31, 2023UpdateVersion 7.6.2
Apr 19, 2023UpdateVersion 7.5.2
Apr 6, 2023UpdateVersion 7.5.1
Feb 22, 2023UpdateVersion 7.4
Jan 19, 2023UpdateVersion 7.3.1
Dec 21, 2022UpdateVersion 7.3

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Developer information for Freshworks Inc

Freshworks Inc

support@freshservice.com

Website

N/A

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Comments on Freshservice for Android

★★★★☆ Chance Warren · Mar 14, 2025

The app itself works great, but the widget does not offer any kind of filtering to only show my tickets vs tickets org wide.

★★★★☆ Stephen · Oct 2, 2025

Would be a 5 but... When entering time, ":30” starts a timer at zero while "0:30" submits 30 minutes. The ticket search isn't sorted by date. It's sorted by "relevancy" (random).

★★★★☆ Ram C · Feb 16, 2026

Good but needs improvement as well with new features

★★☆☆☆ Jon · Jul 2, 2025

Every time I try to view a ticket in this app it says "sorry, an error has occurred please try again later." Changes seem to work fine. I have reinstalled the app to no avail.

★☆☆☆☆ Kyle Parker · Feb 20, 2026

No project tasks? I have hundreds of tasks spread across multiple projects and multiple teams, yet I can't see any of them. This makes the app utterly useless. And if I could see tasks, the only filter option is "unresolved" and "closed"? The app was on my phone for less than 5 minutes and then uninstalled. Back to the clunky and frustrating web interface.

★☆☆☆☆ Papsi TV · Apr 21, 2025

Does not sync 100% neatly with support hub. Even if I use all the filters tickets are still not syncing up. Even if you so desire to display all closed tickets regardless of closed date.

★☆☆☆☆ R Weekes · Jul 8, 2025

'Sorry, an error event has occurred' problems since the 8.4 update was applied yesterday. Reinstalled - no change. Installed on another device - ditto. Notifications are ok. New issues appearing fine. Attempts to open existing issues or create a new issue ends with the same error message.

Google Play Rankings for Freshservice

This app is not ranked

Technologies used by Freshservice

Freshservice is requesting 13 permissions and is using 40 libraries.

Permissions

Development tools

test access to protected storage

Network communication

view network connections, full network access, receive data from Internet

Storage

modify or delete the contents of your USB storage

Hardware controls

take pictures and videos, record audio, control vibration

System tools

run at startup, prevent phone from sleeping

Extra

android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, com.freshservice.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Firebase Android Library Icon

Firebase

Android Jetpack Annotations Android Jetpack Widgets Android Library Icon

Android Jetpack Widgets Android Jetpack AppCompat Android Library Icon

Android Jetpack AppCompat AndroidX Activity Android Library Icon

AndroidX Activity Android Activity Saved State Android Library Icon

Android Activity Saved State AndroidX Loader Android Library Icon

AndroidX Loader Android Jetpack Media Android Library Icon

Android Jetpack Media Google Cloud Messaging (GCM) Android Library Icon

Google Cloud Messaging (GCM)

Android Transition Support Library

Android Support Library collections Kotlin Android Library Icon

Kotlin

Android Support VectorDrawable

AndroidX Legacy: Support Library core utils AndroidX Cursor Adapter Android Library Icon

AndroidX Cursor Adapter

AndroidX Local Broadcast Manager

Android Support Library Print

Android Support Library Document File Google gson Android Library Icon

Google gson

AndroidX Legacy: Support Library core UI Android WorkManager Android Library Icon

Android WorkManager

Android Support Library Async Layout Inflater AndroidX Widget ViewPager2 Android Library Icon

AndroidX Widget ViewPager2 AndroidX Multi-Dex Library Android Library Icon

AndroidX Multi-Dex Library AndroidX ExifInterface Android Library Icon

AndroidX ExifInterface ReactiveX Android Library Icon

ReactiveX

Lottie

Volley

greenrobot EventBus Android Library Icon

greenrobot EventBus Butter Knife Android Library Icon

Butter Knife jsoup: Java HTML Parser Android Library Icon

jsoup: Java HTML Parser Android Image Cropper Android Library Icon

Android Image Cropper ViewPager indicator Android Library Icon

ViewPager indicator CameraView Android Library Icon

CameraView Apache Commons Lang Android Library Icon

Apache Commons Lang

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