Freshservice

8.12

Freshworks Inc

4.21

4,968 reviews

100,000+
Downloads

Free

Cloud-based ITIL service desk with powerful ticketing & asset management.

4.21 · 4,968 reviews · 100,000+ downloads

About Freshservice

Freshservice is a business app developed by Freshworks Inc.

How many times has Freshservice been downloaded?

Freshservice has been downloaded 410 thousand times. In the last 30 days, the app was downloaded 4.6 thousand times.

What is the rating of Freshservice?

Freshservice is rated 4.21 out of 5 stars, based on 5 thousand ratings.

Is Freshservice free?

Freshservice is free to download. The APK download size is 43.41 MB. The latest version available is 8.12. The last update was on August 2, 2026.

What are the requirements for Freshservice?

Freshservice requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play June 2014.

Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud.

More data about Freshservice

Price	Free to download
Total downloads	410 thousand
Recent downloads	4.6 thousand
Rating	4.21 based on 5 thousand ratings
Ranking	Not ranked
Version	8.12
APK size	43.4 MB
Number of libraries	59
Designed for Android	5.0+
Suitable for	Everyone
Ads	NO ads

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Alternative downloads for the Freshservice app

Freshservice compared with similar apps

Common keywords of similar apps

Freshservice Itil Change Catalog Cloud Based Solution Module Agent Prioritize Day Incident User List Top Agents Views Add Knowledge Base Email Set Management Service Stay Tickets Desk App Asset Mobile Manage Requests Assets

Keywords missing from this app

Work Time Field Real Tasks Create Data View Employees Orders Business Crm Tracking Access Track Notifications Application Users Sales Customer Task Information Features Employee Teams Location Platform Suite Request Performance Account Operations Forms Capabilities Details Search Ticket Recent Project

Google Play Rating history and histogram

Rating history

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3.5K

490

200

150

640

Downloads over time

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Freshservice has been downloaded 410 thousand times. Over the past 30 days, it averaged 150 downloads per day.

Changelog of Freshservice

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Developer information for Freshworks Inc

Freshworks Inc

support@freshservice.com

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Comments on Freshservice for Android

★★★★☆ Stephen · Oct 2, 2025

Would be a 5 but... When entering time, ":30” starts a timer at zero while "0:30" submits 30 minutes. The ticket search isn't sorted by date. It's sorted by "relevancy" (random).

★★★★☆ Chance Warren · Mar 14, 2025

The app itself works great, but the widget does not offer any kind of filtering to only show my tickets vs tickets org wide.

★★★★★ RAFIUL ISLAM · Aug 22, 2026

Best idea about freshworks services in 2026 it's Asom

★★★★☆ Ram C · Feb 16, 2026

Good but needs improvement as well with new features

★★☆☆☆ Rob · Apr 16, 2026

As most apps for paid, enterprise-level services seem to be, this one is fairly bare bones and buggy. But at least it's available. It regularly freezes in the background and notifications appear very late unless the app is open, even after a reinstallation. I'm trying Samsung's "Keep Open" feature to get around this (edit: that doesn't help) but the issue appears to be whatever method the app is using for background data, seemingly instead of FCM, which is generally faster and more reliable.

★★☆☆☆ Jon · Jul 2, 2025

Every time I try to view a ticket in this app it says "sorry, an error has occurred please try again later." Changes seem to work fine. I have reinstalled the app to no avail.

★☆☆☆☆ Papsi TV · Apr 21, 2025

Does not sync 100% neatly with support hub. Even if I use all the filters tickets are still not syncing up. Even if you so desire to display all closed tickets regardless of closed date.

★☆☆☆☆ Kyle Parker · Feb 20, 2026

No project tasks? I have hundreds of tasks spread across multiple projects and multiple teams, yet I can't see any of them. This makes the app utterly useless. And if I could see tasks, the only filter option is "unresolved" and "closed"? The app was on my phone for less than 5 minutes and then uninstalled. Back to the clunky and frustrating web interface.

★☆☆☆☆ Ryan C · Sep 17, 2025

Unable to view responses on service requests in the app which is a huge issue.

Google Play Rankings for Freshservice

This app is not ranked

Technologies used by Freshservice

13 permissions · 59 libraries

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