Freshservice

8.11.1

Freshworks Inc

4.23

4,869 reviews

100,000+
Downloads

Free

Cloud-based ITIL service desk with powerful ticketing & asset management.

About Freshservice

Freshservice is a business app developed by Freshworks Inc.

How many times has Freshservice been downloaded?

Freshservice has been downloaded 410 thousand times. In the last 30 days, the app was downloaded 5 thousand times.

What is the rating of Freshservice?

Freshservice is rated 4.23 out of 5 stars, based on 4.9 thousand ratings.

Is Freshservice free?

Freshservice is free to download. The APK download size is 43.34 MB. The latest version available is 8.11.1. The last update was on July 8, 2026.

What are the requirements for Freshservice?

Freshservice requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play June 2014.

Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud.

More data about Freshservice

Price	Free to download
Total downloads	410 thousand
Recent downloads	5 thousand
Rating	4.23 based on 4.9 thousand ratings
Ranking	Not ranked
Version	8.11.1
APK size	43.3 MB
Number of libraries	59
Designed for Android	5.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Alternative downloads for the Freshservice app

Freshservice compared with similar apps

Common keywords of similar apps

Freshservice Itil Change Catalog Cloud Based Solution Module Prioritize Day Incident User List Top Agents Views Add Management Service Stay Desk App Tickets Asset Mobile Manage Assets

Keywords missing from this app

Work Time Field Real Requests Tasks Create Data View Employees Orders Business Crm Tracking Access Track Notifications Application Users Sales Customer Task Information Features Employee Teams Location Platform Suite Request Performance Account Operations Forms Capabilities Details Search Ticket Recent Project

Google Play Rating history and histogram

3.4K

480

240

140

580

Downloads over time

Freshservice has been downloaded 410 thousand times. Over the past 30 days, it averaged 170 downloads per day.

Changelog of Freshservice

Show changelog

Developer information for Freshworks Inc

Freshworks Inc

support@freshservice.com

Website

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Comments on Freshservice for Android

★★★★☆ Chance Warren · Mar 14, 2025

The app itself works great, but the widget does not offer any kind of filtering to only show my tickets vs tickets org wide.

★★★★★ John D Mclean · May 9, 2025

Support was extremely helpful in resolving the issue at hand.

★★★★☆ Ram C · Feb 16, 2026

Good but needs improvement as well with new features

★★★★☆ Stephen · Oct 2, 2025

Would be a 5 but... When entering time, ":30” starts a timer at zero while "0:30" submits 30 minutes. The ticket search isn't sorted by date. It's sorted by "relevancy" (random).

★★☆☆☆ Rob · Apr 16, 2026

As most apps for paid, enterprise-level services seem to be, this one is fairly bare bones and buggy. But at least it's available. It regularly freezes in the background and notifications appear very late unless the app is open, even after a reinstallation. I'm trying Samsung's "Keep Open" feature to get around this (edit: that doesn't help) but the issue appears to be whatever method the app is using for background data, seemingly instead of FCM, which is generally faster and more reliable.

★☆☆☆☆ Kyle Parker · Feb 20, 2026

No project tasks? I have hundreds of tasks spread across multiple projects and multiple teams, yet I can't see any of them. This makes the app utterly useless. And if I could see tasks, the only filter option is "unresolved" and "closed"? The app was on my phone for less than 5 minutes and then uninstalled. Back to the clunky and frustrating web interface.

★★☆☆☆ Jon · Jul 2, 2025

Every time I try to view a ticket in this app it says "sorry, an error has occurred please try again later." Changes seem to work fine. I have reinstalled the app to no avail.

★☆☆☆☆ Papsi TV · Apr 21, 2025

Does not sync 100% neatly with support hub. Even if I use all the filters tickets are still not syncing up. Even if you so desire to display all closed tickets regardless of closed date.

Google Play Rankings for Freshservice

This app is not ranked

Technologies used by Freshservice

Freshservice is requesting 13 permissions and is using 59 libraries.

Permissions

Development tools

test access to protected storage

Network communication

view network connections, full network access, receive data from Internet

Storage

modify or delete the contents of your USB storage

Hardware controls

take pictures and videos, record audio, control vibration

System tools

run at startup, prevent phone from sleeping

Extra

android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, com.freshservice.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Android Jetpack Annotations Android Library Icon

Android Jetpack Annotations Firebase Android Library Icon

Firebase

Android Jetpack Widgets Android Jetpack AppCompat Android Library Icon

Android Jetpack AppCompat AndroidX Activity Android Library Icon

AndroidX Activity Android Activity Saved State Android Library Icon

Android Activity Saved State AndroidX Loader Android Library Icon

AndroidX Loader Android Jetpack Media Android Library Icon

Android Jetpack Media Google Cloud Messaging (GCM) Android Library Icon

Google Cloud Messaging (GCM)

Android Transition Support Library Kotlin Android Library Icon

Kotlin

Android Support Library collections

Android Support VectorDrawable

AndroidX Legacy: Support Library core utils AndroidX Cursor Adapter Android Library Icon

AndroidX Cursor Adapter AndroidX App Startup Android Library Icon

AndroidX App Startup

AndroidX Local Broadcast Manager Google gson Android Library Icon

Google gson

Android Support Library Print

Android Support Library Document File

AndroidX Legacy: Support Library core UI Android WorkManager Android Library Icon

Android WorkManager AndroidX Widget ViewPager2 Android Library Icon

AndroidX Widget ViewPager2

Android Support Library Async Layout Inflater AndroidX Emoji / Emoji2 Android Library Icon

AndroidX Emoji / Emoji2 AndroidX Concurrent Futures Android Library Icon

AndroidX Concurrent Futures AndroidX Tracing Android Library Icon

AndroidX Tracing AndroidX SQLite Android Library Icon

AndroidX SQLite AndroidX Multi-Dex Library Android Library Icon

AndroidX Multi-Dex Library AndroidX ExifInterface Android Library Icon

AndroidX ExifInterface AndroidX ProfileInstaller Android Library Icon

AndroidX ProfileInstaller AndroidX DynamicAnimation Android Library Icon

AndroidX DynamicAnimation AndroidX Inspection Android Library Icon

AndroidX Inspection AndroidX Resource Inspection Android Library Icon

AndroidX Resource Inspection ReactiveX Android Library Icon

ReactiveX

Android View Binding Lottie Android Library Icon

Lottie

Volley

Kotlinx Serialization Android Library Icon

Kotlinx Serialization Jetpack Compose Android Library Icon

Jetpack Compose greenrobot EventBus Android Library Icon

greenrobot EventBus AndroidX Autofill Android Library Icon

AndroidX Autofill Coil Android Library Icon

Coil

Butter Knife jsoup: Java HTML Parser Android Library Icon

jsoup: Java HTML Parser AndroidX Security (Crypto) Android Library Icon

AndroidX Security (Crypto) Ktor Android Library Icon

Ktor

ThreeTen / ThreeTenABP Android Library Icon

ThreeTen / ThreeTenABP Android Image Cropper Android Library Icon

Android Image Cropper ViewPager indicator Android Library Icon

ViewPager indicator AppAuth Android Library Icon

AppAuth

Calligraphy / ViewPump Android Library Icon

Calligraphy / ViewPump MaterialCalendarView Android Library Icon

MaterialCalendarView Napier Android Library Icon

Napier

CameraView Apache Commons Lang Android Library Icon

Apache Commons Lang

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