Cloud-based ITIL service desk with powerful ticketing & asset management.
About Freshservice
Freshservice is a business app developed by Freshworks Inc.
Download Statistics
Freshservice has been downloaded 400 thousand times. In the last 30 days, the app was downloaded 3.8 thousand times.
User Ratings
Freshservice is rated 4.24 out of 5 stars. The rating is based on 4.8 thousand ratings.
App Information
Freshservice is FREE to download. The APK download size is 43.34 MB. The latest version available is 8.11.1. The last update was on July 8, 2026.
Technical Requirements
Freshservice requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play June 2014.
Description
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.
What’s new?
To-do list to plan your day. Change Management to manage your changes Task module to manage your schedule Fully capable Incident management Service Catalog Approvals Management User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things. 2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it. 3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views. 4. Insert canned responses when needed and attach files as necessary. 5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6. Search your list of users or the right solution in your knowledge base. 7. Get a quick overview of your help desk. 8. Your employees can access the service catalog and even place and track service requests. 9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner. 10. Log in easily using Active Directory SSO or SAML.
Recent changes: We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable
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Would be a 5 but... When entering time, ":30” starts a timer at zero while "0:30" submits 30 minutes. The ticket search isn't sorted by date. It's sorted by "relevancy" (random).
★★★★☆Chance Warren· Mar 14, 2025
The app itself works great, but the widget does not offer any kind of filtering to only show my tickets vs tickets org wide.
★★★★☆Ram C· Feb 16, 2026
Good but needs improvement as well with new features
★★☆☆☆Jon· Jul 2, 2025
Every time I try to view a ticket in this app it says "sorry, an error has occurred please try again later." Changes seem to work fine. I have reinstalled the app to no avail.
★☆☆☆☆Papsi TV· Apr 21, 2025
Does not sync 100% neatly with support hub. Even if I use all the filters tickets are still not syncing up. Even if you so desire to display all closed tickets regardless of closed date.
★☆☆☆☆Kyle Parker· Feb 20, 2026
No project tasks? I have hundreds of tasks spread across multiple projects and multiple teams, yet I can't see any of them. This makes the app utterly useless. And if I could see tasks, the only filter option is "unresolved" and "closed"? The app was on my phone for less than 5 minutes and then uninstalled. Back to the clunky and frustrating web interface.
★★☆☆☆Rob· Apr 16, 2026
As most apps for paid, enterprise-level services seem to be, this one is fairly bare bones and buggy. But at least it's available. It regularly freezes in the background and notifications appear very late unless the app is open, even after a reinstallation. I'm trying Samsung's "Keep Open" feature to get around this (edit: that doesn't help) but the issue appears to be whatever method the app is using for background data, seemingly instead of FCM, which is generally faster and more reliable.
Google Play Rankings for Freshservice
This app is not ranked
Technologies used by Freshservice
13 permissions·59 libraries
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