Drive service excellence across IT, HR, facilities, and more on the go.
4.48·13,338 reviews·100,000+ downloads
About ServiceDesk Plus | Cloud
ServiceDesk Plus | Cloud is a business app developed by ManageEngine.
Download Statistics
ServiceDesk Plus | Cloud has been downloaded 250 thousand times. In the last 30 days, the app was downloaded 4.1 thousand times.
User Ratings
ServiceDesk Plus | Cloud is rated 4.48 out of 5 stars. The rating is based on 13 thousand ratings.
App Information
ServiceDesk Plus | Cloud is FREE to download. The APK download size is 59.56 MB. The latest version available is 6.55.1. The last update was on July 19, 2026.
Technical Requirements
ServiceDesk Plus | Cloud requires Android 8.1+ or higher. The app has a content rating of Everyone. The app has been available on Google Play March 2013.
Description
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience
Multiple instance management: Switch effortlessly between service desk instances and access different modules. Request management: Create, edit, and manage incident and service requests with ease. Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. Approval management: View and manage approvals for requests, changes, releases, and purchase orders. Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications. Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go. Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster. AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
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This app works very well for all aspects of I.T. department management and customer service - from asset tracking to change requests and ticketing, this is one of the top platforms available. I give 5 stars for the amount of customizations and various intricacies available.
★★★★★Jerry Ofosuhene· Dec 12, 2025
Please, certain options are hashed for me, so I'm not able to select them
★☆☆☆☆Jangan Panggil Aku· Jan 12, 2026
Isn't it shameful to take legal action without any discussion first? You’re clearly blinded by greed.
★☆☆☆☆MOHAMMED-AMINE MHIJIR· Oct 5, 2025
Notification issues, users raise tickets and I don't get notified
★☆☆☆☆Mahantesh Teji· Nov 6, 2025
Need all type of query options required
★★☆☆☆Jay Dub· Apr 9, 2026
Where are there no Android Widgets for this app?
Google Play Rankings for ServiceDesk Plus | Cloud
This app is not ranked
Technologies used by ServiceDesk Plus | Cloud
ServiceDesk Plus | Cloud is requesting 24 permissions and is using 61 libraries.
Show details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
