Esri Support is a productivity app developed by Esri.
Download Statistics
Esri Support has been downloaded 10 thousand times. In the last 30 days, the app was downloaded 120 times.
User Ratings
Esri Support is rated 3.31 out of 5 stars. The rating is based on 73 ratings.
App Information
Esri Support is FREE to download. The APK download size is 120.83 MB. The latest version available is 1.0.350. The last update was on June 8, 2026.
Technical Requirements
Esri Support requires Android 6.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play May 2019.
Description
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone.
With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
Recent changes: Introduced AI-assisted case submission to streamline the support request process.
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Great way to stay informed on the latest posts and happenings regarding product support and articles.
★★★★★Jessica Pelton-Angell Clark-Hill-Avery· Feb 8, 2023
Newer app just found other users really appreciated so checking it out.
★☆☆☆☆Danielle· Jan 29, 2026
Installed because I wanted updates on a specific published bug which was Under Consideration, and the web page suggested I could "get bug updates in the app". False. No way to search for the bug in the app, the chatbot could not find the bug using the Bug ID, there was no way to do the thing. This is a glorified blog not a support app
★★☆☆☆Jon Pollack· Oct 26, 2021
50% of the time the app ignores all my inputs and routes me to reception where I have to repeat all the input. Very annoying. It used to work great but broke 3 or 4 months ago.
★☆☆☆☆Joshua Young· Jan 19, 2023
The app often stops responding just trying to open it. Tapping on a notification just opens the app to the main page again assuming the app did not get stuck trying to open. I recommend just using the Esri websites instead.
Google Play Rankings for Esri Support
This app is not ranked
Technologies used by Esri Support
23 permissions·5 libraries
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