GoToAssist Corporate (old) was a business app developed by LogMeIn, Inc.. It was removed from Google Play Jul 13, 2017 and is no longer available for download.
Download Statistics
GoToAssist Corporate (old) had been downloaded 22 thousand times before it became unavailable.
User Ratings
GoToAssist Corporate (old) was rated 3.62 out of 5 stars, based on 39 ratings.
App Information
GoToAssist Corporate (old) was free to download. The APK download size was 2.26 MB. The last available version was 1.0.131. The last update was on June 16, 2017.
Technical Requirements
GoToAssist Corporate (old) required Android 4.0+ or higher. The app had a content rating of Everyone. The app had been available on Google Play July 2012.
Description
Now that the new “LogMeIn" version of the app is available, customers should install the new version and stop using this version of the app. At the end of each support session they join using this app, customers will see a notification informing them of this change and prompting them to install the new version. Once they have done so, they can remove this version from their devices.
GoToAssist Corporate for Android is an app that allows subscribers with GoToAssist Corporate accounts to provide troubleshooting support to Android device users. Upon customer consent, after installing the app, a representatives can chat with the customer, collect device information. Full device remote control is supported for Samsung and LG devices and device screen sharing is provided for all Android devices running Android OS 5.x and above.
If your support representative emails you a session URL, you will be directed to the Google Play store to download this app. If your support representative gives you a 9-digit code, you will first need to download and install this app on your device.
How to Get Started 1. Download the GoToAssist Corporate for Android app from Google Play and install it on your Android device. 2. If you received a URL issued by your support representative, the app will start. Enter your name and tap Join Session. 3. If you received a 9 digit phone code from your support representative, start the app, enter the 9 digit code 4. On Samsung devices, accept the Enterprise License Management to enable screen sharing 5. Once connected, you can use chat to communicate with the support representative. With your consent, the representative will have full remote control of your Samsung device or view capability on other Android devices with Android OS 5.x or above. At any time during the session, you can pause remote control/view by tapping the pause button located at the top right of the app control bar.
Features • Real time chat capability • With customer consent, a representative can remotely control the customer's device in real time for Samsung and LG devices (a separate add on will be downloaded automatically for LG) • With customer consent, a representative can remotely view the customer's device in real time for other Android devices version 5.x and above • With customer consent, a representative can collect device information including: system details, installed apps, running services, and telephony information. • Full integration with the GoToAssist Corporate framework including full reporting and session recording.
System Requirements • Representative: A session code generated by GoToAssist Corporate HelpAlert. For detailed information about GoToAssist Corporate, please visit the GoToAssist Corporate website . • Android OS 4.x or newer
Recent changes: Rebranding and security enhancements
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Comments on GoToAssist Corporate (old) for Android
★★★★★
Works great on Droid RAZR! Its very fast. I love the diagnostics capabilities and information it provides. Way to go Citrix! Keep up the great work!
★★★★★
Great app In a first look it seems that this app is trying to provide remort support on android devices which is gr8 thing but if this app would have added by device manufacturer as a default app than that wud be more gr888.
★★☆☆☆
No screen sharing. Pointless In our corp environment, remote screen sharing is used primarily to help our corp users setup our corp email on phone. We dont care about diags and what is running on the phone as corp does not own the phone. We need to be able to remote the phone and help setup the corp email on the phone.
★★☆☆☆
Samsung 5s lollipop crashes instantly I can't even open it. Love the idea of techs chatting via mobile device.
Technologies used by GoToAssist Corporate (old)
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