About GoToAssist (Remote Support) (previous version)
GoToAssist (Remote Support) (previous version) was a business app developed by LogMeIn, Inc.. It was removed from Google Play Jul 19, 2017 and is no longer available for download.
Download Statistics
GoToAssist (Remote Support) (previous version) had been downloaded 71 thousand times before it became unavailable.
User Ratings
GoToAssist (Remote Support) (previous version) was rated 4.24 out of 5 stars, based on 420 ratings.
App Information
GoToAssist (Remote Support) (previous version) was free to download. The APK download size was 7.75 MB. The last available version was v2.3.393 Build 460. The last update was on June 19, 2017.
Technical Requirements
GoToAssist (Remote Support) (previous version) required Android 3.2+ or higher. The app had a content rating of Everyone. The app had been available on Google Play May 2012.
Description
Now that the new “LogMeIn" version of the app is available, agents should install the new version and stop using this version of the app. After login, agents will see a notification informing them of this change and prompting them to install the new version. Once they have done so, they can remove this version from their devices.
GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your Android phone or tablet.
Support your customers when and wherever they need help.
Features: • Unlimited live support that works seamlessly with existing firewalls • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl and Tab) • Preview text mode for fast typing • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support
New to GoToAssist Remote Support? Download the app and click Create Account at the login screen to provide unlimited live support for free.
Have a paid GoToAssist Remote Support account? Log in with your existing credentials to provide unlimited live support and connect to your unattended machines as well.
How to get started: 1) Download and install the GoToAssist app from Google Play on your Android device. 2) Log in with your GoToAssist credentials. Or, tap Create Account to sign up free. 3) Once logged in, tap to create a support session and then send your user an invitation to connect.
*****
Simple • Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display. • Start a remote support session directly from your Android device.
Convenient • Provide remote support from your Android device quickly and easily. Once the app is installed, enter your existing account credentials and start a support session. • You can be in the office even when you’re out of the office. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac® or PC.
Reliable • GoToAssist for Android comes with free 24/7 Global Customer Support, so you’re never left hanging.
Recent changes: Prompt to switch to new "LogMeIn" version of the app
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Comments on GoToAssist (Remote Support) (previous version) for Android
★★★★★
Keyboard not typing letters in windows... I tried the app with samsung galaxy tab 10.1 honeycomb version and ICS version in both versions the keyboard if i want to type an address for example in internet explorer on the remote machine it will not type letters, it will type numbers or symbols but no letters. I then tried it on my Nexus phone ewith ICS and them with Jelly Bean and the same problem persists. So I don't think it's device specific or OS specific. Eitherwise things work well but the keyboard is a big fail. I even added a US keyboard layo
★★★★★
Great app for mobile support I'd like to see different mouse input options like trackpad style.
★★★★★
Works as advertised I used this in a recent job. The "approved" software was never available because the company only had 2 licenses. I had this and used it FREQUENTLY on my tablet to shadow Windows computers to assist with problems while researching issues and taking notes on my Windows laptop (second screen and I can see the affected machine and resolution at the same time). It works really well and is easy to use. I definitely recommend.
★★☆☆☆
Broken since update Was a great app but since latest update keyboard doesn't function correctly in landscape mode and screen is black when selecting keyboard.
★★☆☆☆
Not nice Don't able to move mouse on screen .some how it stucks .tried a lot but nothing change .so wasn't not satisfied with it.i m using on samsung a5.
★★☆☆☆
Viewing unattended PCs logs me off Upon logging in, when I choose to view unattended PCs I am logged off of the program...
★★☆☆☆
Latest Update is a NO GO! Same issue as Ric f. When I connect to Unattended the screen is always blank. Can't support my customers from a mobile device anymore. Pixel XL, LG V20, Nexus 6P, iPhone 7+ all have the same issue.
★★☆☆☆
poor -no android to android remote control and support (moto g 1st generation 4.4.4), I WANT TO SEE THE FULL SCREEN OF THE OTHER PERSON AND GET UNATTENDED ACCESS.
★★☆☆☆
Old app is better. After the update i never had success connecting to unattended devices. My video apps affected displaying blank screen.
Technologies used by GoToAssist (Remote Support) (previous version)
GoToAssist (Remote Support) (previous version) is requesting 4 permissions and is using 2 libraries.
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Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
