LogMeIn Rescue Customer is made and published by GoTo Group, Inc.. AppBrain is an independent app data site and isn't affiliated with GoTo Group, Inc.. The app name, icon, screenshots and description belong to GoTo Group, Inc. and are shown as published on Google Play.

About LogMeIn Rescue Customer

“Rescue is a secure support app but should only be used with a trusted technician”

GoTo Group, Inc., on Google Play

Pros & Cons

PIN-based, technician-guided remote support for added security
Extensive in-session capabilities: chat, file transfer, and diagnostics
Remote control on a wide range of popular devices and brands
Long-standing market presence with solid BUSINESS rankings in US, CH, and JP

Requires a trusted technician and a six-digit PIN to start a session
Uses Device Admin and Accessibility Service for Rescue, which may raise privacy considerations
High permission footprint with numerous requested permissions

LogMeIn Rescue Customer is a business app developed by GoTo Group, Inc..

Install Statistics

LogMeIn Rescue Customer has been installed 4.1 million times. In the last 30 days, the app was installed 24 thousand times.

User Ratings

LogMeIn Rescue Customer is rated 4.63 out of 5 stars. The rating is based on 5.6 thousand ratings.

App Information

LogMeIn Rescue Customer is freely available from Google Play. The app size is 23.54 MB. The latest version available is 8.10.2-46. The last update was on June 30, 2026.

Technical Requirements

LogMeIn Rescue Customer requires Android 7.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since July 2011.

Description by GoTo Group, Inc. (from Google Play)

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST*
The LogMeIn Rescue Customer allows support technicians to troubleshoot a problem you are having on your Android device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session.

Technicians have the ability to chat, transfer files, view system diagnostic information, pull and push APN configurations (Android 2.3), push and pull WiFi configuration, and more. Remote control is available on the latest devices from Samsung, HTC, Motorola, Huawei, Sony, Vertu, Kazam and more.

How to use:
1) Install the application
2) Launch the application from your Applications folder
3) Enter the six digit pin code given to you by your support technician
4) Allow your trusted support technician to connect to your device

This app uses the Device Administrator permission.

LogMeIn Rescue Customer uses accessibility service in order to provide full remote control of this device during a Rescue session. LogMeIn Rescue does not track or control any action or behaviour through this service outside of a Rescue session.

Show more Show less

Price	Free
Total installs	4.1 million
Recent installs	24 thousand
Rating	4.63 based on 5.6 thousand ratings
Ranking	Medium ranked
Version	8.10.2-46
App size	23.5 MB
Number of libraries	35
Designed for Android	7.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

Get a detailed PDF report for LogMeIn Rescue Customer with download trends, rating history, and key performance statistics — useful for competitive research or tracking your own app. Learn more

Get PDF Report — $29

Screenshots

LogMeIn Rescue Customer Screenshot 1 of 4

LogMeIn Rescue Customer Screenshot 2 of 4

LogMeIn Rescue Customer Screenshot 3 of 4

LogMeIn Rescue Customer Screenshot 4 of 4

Screenshots by GoTo Group, Inc., from the Google Play listing

Official page on Google Play

Alternatives to LogMeIn Rescue Customer

Google Play Rating history and histogram

Rating history

Subscribe to see the full rating timeline

4.8K

250

380

Installs over time

Subscribe to see install velocity and history

LogMeIn Rescue Customer has been installed 4.1 million times. Over the past 30 days, it averaged 800 installs per day.

Changelog of LogMeIn Rescue Customer

Show changelog

Developer information for GoTo Group, Inc.

GoTo Group, Inc.

rescueandroid@logmein.com

Website

Legal name:

Address:

Phone number:

Are you the developer of this app? Join us for free to see more information about your app and learn how we can help you promote and earn money with your app.

I'm the developer of this app

Comments on LogMeIn Rescue Customer for Android

★★★★★ Kevin Stott · Sep 4, 2026

This saved the day with a Verizon tech against a malware that nearly took us out...but through this she TELNETTed in and through Google play sore was able to delete the mallard app finally avoiding a hard reset.

★★★★★ Stewart Woodley · Sep 27, 2026

The young lady who dealt with me was knowledgeable and extremely patient with me, and I am very happy with the way she dealt with me. Give her a raise in salary

★★★★★ Christine McDuffey · Sep 4, 2026

Everything went very smoothly. Ravi B was very helpful in helping to solve all the technical problems with my phone and to get Norton 360 set up right. I really appreciate all his help, and he was very cautious with me being slow at doing what he asked me to perform on the phone. He was very nice, and I really enjoyed him helping me with my phone problems. I pray if I ever have to get a technician again it is him. Tell him I said thank you again, and I hope he has a very blessed night.

★☆☆☆☆ Vic Mueller · Sep 5, 2026

It prevented me from using an app that I wanted to use.

★☆☆☆☆ Donald Gabriel · Aug 11, 2026

It was going nowhere and wanting to go places I was not comfortable with. Spent an hour with an AI, and it was a total waste of my time and solved nothing.

★☆☆☆☆ Rebecca Price · Sep 14, 2026

Customer service tried for 1 hour. I still can't access Verizon app.

★☆☆☆☆ Guy Primo · Sep 17, 2026

Do not download this they took control over my phone saying they were an HP specialist and try to get into my banking account an information do not download this

Google Play Rankings for LogMeIn Rescue Customer

Top rankings

Rank	Country	Category	List
102	United States	Business	Top Free

Show all market rankings

Ranking history in United States

Ranking history

Subscribe to see full ranking history in this country

AppBrain offers valuable information about your app and those of your competitors. Join AppBrain for free and claim this app to view more ranking data, view history etc.

I'm the developer of this app

Technologies used by LogMeIn Rescue Customer

49 permissions · 35 libraries

Subscribe to see full permission and library details

Frequently asked questions about LogMeIn Rescue Customer

Is LogMeIn Rescue Customer free?

Yes. LogMeIn Rescue Customer is free on Google Play.

Is LogMeIn Rescue Customer still available?

Yes. LogMeIn Rescue Customer is on Google Play, and the last update we saw was on June 30, 2026.

Does LogMeIn Rescue Customer contain ads?

No. Google Play does not list LogMeIn Rescue Customer as containing ads.

What Android version does LogMeIn Rescue Customer require?

LogMeIn Rescue Customer runs on Android 7.0 and higher.

How large is LogMeIn Rescue Customer?

LogMeIn Rescue Customer is 23.54 MB.

Is LogMeIn Rescue Customer suitable for children?

Google Play rates the content of LogMeIn Rescue Customer as suitable for everyone.

How many times has LogMeIn Rescue Customer been installed?

Google Play lists 1,000,000+ installs for LogMeIn Rescue Customer.

How do people rate LogMeIn Rescue Customer?

LogMeIn Rescue Customer scores 4.63 out of 5 stars, from 5,600 ratings on Google Play.

Who made LogMeIn Rescue Customer?

LogMeIn Rescue Customer was developed by GoTo Group, Inc.. It is listed in the business category on Google Play.

What are the best alternatives to LogMeIn Rescue Customer?

People looking at LogMeIn Rescue Customer also look at these business apps: ScreenMeet Support, RemotePC Host, Zoho Assist - Remote Desktop, NetSupport Manager Control, NinjaOne.

LogMeIn Rescue Customer