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Android Apps > Business > GoToAssist Support - Customer
GoToAssist Support - Customer icon

GoToAssist Support - Customer

by GoTo Group, Inc. · Business · Free
On Google Play since September 2018 · Data updated 2026-10-26

GoToAssist Support - Customer is made and published by GoTo Group, Inc. AppBrain is an independent app data site and isn't affiliated with GoTo Group, Inc. The app name, icon, screenshots and description belong to GoTo Group, Inc. and are shown as published on Google Play.

AppBrain's verdict

EstablishedPoorly rated
Rating on Google Play
2.16
156 ratings
Installs
140 thousand
Last updated
July 28, 2026
Ads
No ads
Size
20.8 MB

GoToAssist Support - Customer has 140 thousand installs. Users are critical: 2.2 stars from 156 ratings.

Official page on Google Play

User feedback

Ratings and reviews on Google Play

Comments on GoToAssist Support - Customer for Android

★★★★★ Barbara Gilpatrick · Aug 23, 2021
Would recommend especially for covid vaccine card
★★★★★ Rhonda Witt-Miller · Aug 6, 2021
I called before I installed this app....very courteous at 6 AM
★☆☆☆☆ Lindsay Michelle · Apr 17, 2022
This is definitely a scam... DO NOT DOWNLOAD THIS... they want your bank information and anything else they can get. They say it's an "Amazon agent" but In reality it's not.
★☆☆☆☆ Alisha Autry · Mar 15, 2021
DO NOT USE THIS APP IS BEING USED TO SCAM YOU & ACCESS ALL INFORMATION OFF YOUR DEVICE SOMEONE CALLED ME SAYING THEY WERE FROM AMAZON & SAID MY ACCOUNT WAS HACKED & I HAD TO USE THIS APP & HE MIRRORED MY PHONE & TRIED 2 ACCESS ALL MY INFO I CALLED AMAZON & TOLD THIS APP WAS ONLY CREATED TO ACCESS YOUR INFO & It's NOT SECURED THIS IS WHY IT DOESN'T WORK ! SO IF YOU'VE EVER USED THIS APP PLEASE JUST CHECK ALL YOUR ACCOUNTS AND CHANGE ALL YOUR PASSWORDS

Google Play Rating history and histogram

34
12
3
0
110

Store listing

By GoTo Group, Inc., from Google Play

“This is a secure support app but should only be used with a trusted agent.”

GoToAssist Support - Customer Screenshot 1 of 7
GoToAssist Support - Customer Screenshot 2 of 7
GoToAssist Support - Customer Screenshot 3 of 7
GoToAssist Support - Customer Screenshot 4 of 7
GoToAssist Support - Customer Screenshot 5 of 7
GoToAssist Support - Customer Screenshot 6 of 7
GoToAssist Support - Customer Screenshot 7 of 7
Screenshots by GoTo Group, Inc., from the Google Play listing
Description by GoTo Group, Inc. Written by the developer, not by AppBrain. Click to read.
ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.
Official page on Google Play

Safety and technology

Found in the app by AppBrain
Ads
No ads
Price
Free
Libraries
18
App size
20.8 MB
Needs Android
6.0+
Content rating
Everyone

Technologies used by GoToAssist Support - Customer

23 permissions · 18 libraries
Subscribe to see full permission and library details

Releases

Updates seen on Google Play
Version
2.3.2-144
Launched
September 2018
  • Jul 28, 2026UpdateVersion 2.3.2-144
  • Mar 17, 2025UpdateVersion 2.3.2-14
  • Mar 4, 2025UpdateVersion 2.3.2-12
  • Jul 20, 2024Installs100,000+ installs
  • Apr 25, 2023UpdateVersion 2.3.1-10
Show all changes Show fewer

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Installs

Tracked by AppBrain
Last 30 days
1.1 thousand
Per day
36
30-day average
Play install range
100+ thousand
Launched
September 2018

Installs over time

GoToAssist Support - Customer has been installed 140 thousand times. Over the past 30 days, it averaged 36 installs per day.

Rankings

Google Play top charts

Google Play Rankings for GoToAssist Support - Customer

This app is not ranked

About the app and developer

About GoToAssist Support - Customer

GoToAssist Support - Customer is a business app developed by GoTo Group, Inc.

Install Statistics

GoToAssist Support - Customer has been installed 140 thousand times. In the last 30 days, the app was installed 1.1 thousand times.

User Ratings

GoToAssist Support - Customer is rated 2.16 out of 5 stars. The rating is based on 160 ratings.

App Information

GoToAssist Support - Customer is freely available from Google Play. The app size is 20.76 MB. The latest version available is 2.3.2-144. The last update was on July 28, 2026.

Technical Requirements

GoToAssist Support - Customer requires Android 6.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since September 2018.

App Performance Report

Get a detailed PDF report for GoToAssist Support - Customer with download trends, rating history, and key performance statistics — useful for competitive research or tracking your own app. Learn more

Get PDF Report — $29

Developer information for GoTo Group, Inc.

GoTo Group, Inc.

support@gotoassist.com

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Frequently asked questions about GoToAssist Support - Customer

Is GoToAssist Support - Customer free?

Yes. GoToAssist Support - Customer is free on Google Play.

Is GoToAssist Support - Customer still available?

Yes. GoToAssist Support - Customer is on Google Play, and the last update we saw was on July 28, 2026.

Does GoToAssist Support - Customer contain ads?

No. Google Play does not list GoToAssist Support - Customer as containing ads.

What Android version does GoToAssist Support - Customer require?

GoToAssist Support - Customer runs on Android 6.0 and higher.

How large is GoToAssist Support - Customer?

GoToAssist Support - Customer is 20.76 MB.

Is GoToAssist Support - Customer suitable for children?

Google Play rates the content of GoToAssist Support - Customer as suitable for everyone.

How many times has GoToAssist Support - Customer been installed?

Google Play lists 100,000+ installs for GoToAssist Support - Customer.

How do people rate GoToAssist Support - Customer?

GoToAssist Support - Customer scores 2.16 out of 5 stars, from 156 ratings on Google Play.

Who made GoToAssist Support - Customer?

GoToAssist Support - Customer was developed by GoTo Group, Inc. It is listed in the business category on Google Play.

What are the best alternatives to GoToAssist Support - Customer?

People looking at GoToAssist Support - Customer also look at these business apps: Visual Support, ScreenMeet Support, RemoteCall, RemoteView for Android Agent, Getscreen.me - Agent.

Share GoToAssist Support - Customer

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Overview Alternatives History Reviews Rankings Technology
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