Halloo

INTRODUCING HALLOO
Build a multimedia contact center with with integrated contact management, collaboration, and call tracking.
Powerful and intuitive, Halloo fuses seamless customer management with a dynamic virtual phone system. This impressive integration builds collaboration and creates the ultimate value for your callers by arming your team with the ability to turn knowledge into superior customer service.
Forget yellow stickies. Enter notes about every call. See follow up actions, comments, and call recordings in one continuous timeline. Instant search and threaded call histories give you the big picture, in real time. For inbound and outbound calls, instantly recall the history of interactions that a particular contact has had with your team, no matter how far back in time.
The hundreds or thousands of potential clients you come into contact with need to be nurtured, developed and tracked. You might receive a call one day from someone who identifies themselves only as “Mary”, with a quick question about your product. Two weeks later, another call comes in from Mary with a few more questions. Because past interactions pop up when she calls, further conversations pick up right where they left off.

SERVICE MADE SIMPLE
With Halloo's phone and contact management features, you'll have tools to predict customer needs before the conversation begins.
Call up the history of conversations with a caller before you answer. Carry on where you left off, even if the last call was months in the past. Recognize important callers and who you can safely ignore.
Voice mail and live call recordings also appear directly in your activity feed so that you can hear your contact in their own words. Great for training and order taking as well.
Quickly find past interactions with key clients with the built-in search feature. Search by name, company or phone number.
Take down your caller’s name and contact information right in the live call pop-up. You won’t have to leave Halloo to start a separate contact management application.
See live calls as they enter your account. Great for supervisors and admins for monitoring call volume and activity.

* Halloo App requires an active Halloo account. Please visit www.halloo.com for more information or contact us at support@halloo.com.