KACE GO Client is a business app developed by Quest Software, Inc..
How many times has KACE GO Client been downloaded?
KACE GO Client has been downloaded 9.4 thousand times. In the last 30 days, the app was downloaded 48 times.
What is the rating of KACE GO Client?
KACE GO Client is rated 1.67 out of 5 stars, based on 40 ratings.
Is KACE GO Client free?
KACE GO Client is free to download. The APK download size is 7.88 MB. The latest version available is 9.1.485. The last update was on October 22, 2025.
What are the requirements for KACE GO Client?
KACE GO Client requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play April 2019.
Description
The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.
Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.
Capabilities for KACE SMA administrators
The KACE GO app gives KACE SMA administrators the following capabilities. • Create, review, update, clone, delete, and resolve a service desk ticket • Search for a ticket or a computer system • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Add a comment to a service desk ticket • View ticket history • Add comments to a ticket • Add work entries to a ticket • Search for Knowledge Base articles • Include a Knowledge Base article while troubleshooting an issue • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Search and distribute active managed installations • Search for and run scripts • View and update ticket history and various fields • Launch phone dialer or email client from within service desk tickets • View detailed inventory information • View tickets associated with a machine or asset • View systems associated with a ticket • Receive server monitoring alerts from the K1000 • View monitoring alert details and sort alerts • Create service desk tickets from monitoring alerts • Create, review, update, and delete an asset • Scan a barcode to lookup / create a new asset
Capabilities for KACE SMA end-users The KACE GO app gives KACE SMA end-users the following capabilities: • Create, review, or update a service desk ticket • Search for a previously submitted ticket • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Launch phone dialer or email client from within service desk tickets • View knowledge base articles
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It's a bit rough in places, but overall it does the job. Areas for improvement: 1) It often crashes at startup. I've sent quite a few reports over a few years from the displayed dialog. 2) When a pin is entered, there is no dialog to login, it just starts spinning. The user should be prompted with a 'Next' or 'Login' button. 3) The app is built on ICS-era SDK targets. This translates to a very old UI/UX. Please consider a roadmap for building against more modern SDK levels and dropping support for almost 10-year-old phones.
★☆☆☆☆Derek Johnson· Oct 25, 2019
Wait is this one for Dell or Quest KACE? IT sucks. Make our lives just a teensy bit easier, would you?
★★☆☆☆Terrell Thaxton· Jul 30, 2019
The app crashes constantly for me and all of my coworkers. When it works it is an ok app, but still not great. When it does work, it is a little clunky.
★☆☆☆☆Nathanael Della Ventura· Feb 26, 2020
Connected, logged in and saved the details with the required pin for easy access. Now, when I enter the pin it doesn't do anything. I can either Exit or Delete my pin. Terrible app.
★☆☆☆☆Cornelius Logan· Mar 29, 2021
If I could give it a 0, I would. For the money we spend on SMA and MDM, why can't you have a decent app? I can no longer resolve tickets in the app because the app doesn't recognize the text input for Summary and Resolution - which we require at our site for closing a ticket. I will send a ticket in (which I doubt anyone will respond to) with photo evidence. Hire someone to develop your app. We all know you have the money for it.
Google Play Rankings for KACE GO Client
This app is not ranked
Technologies used by KACE GO Client
KACE GO Client is requesting 18 permissions and is using 33 libraries.
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