Pizza Twist Orderpad

Pizza Twist Orderpad is the in-store order management app for Pizza Twist teams and franchise operators. It is a staff tool, not a customer ordering app. Sign in on a store tablet or a manager account and every order lands in one place, announced by an alarm so new orders are hard to miss.
Live Order Management
• Active Orders streams live from every outlet your login can see, newest first
• Delivery, Pickup, Dine-in and Curbside orders — curbside tickets show the customer's car colour, make and plate
• Status filter chips with live counts, date-range filters and order counters
• One tap moves an order forward: Accept with a 10-60 minute prep time, Start preparing, Mark ready, Hand over, Mark delivered
• Tap any order for the full ticket — items with variations, spice level, modifiers and deals, customer name, phone, address, notes, totals
• Cancel with a reason from chips or free text; a refund request is submitted automatically and the refund status shows on the order
• Accepted, started, ready, picked up, completed and cancelled are all timestamped, with the cancelling user recorded
New Order Alerts
• A high-priority notification with an alarm sound announces each new order
• The alarm rings while any new order is waiting and stops once the last one is handled
• Pre-orders stay silent until due, then ring at a lead time you choose, 20-120 minutes before the slot
Thermal Receipt Printing
• Network (Wi-Fi/LAN) ESC/POS printing on 58 mm and 80 mm rolls
• Itemized bill with variations, spice level, modifiers, deals, tax, delivery, discount, tip and total
• Auto Print per outlet: new orders print and accept themselves while OrderPad runs in the background with the tablet screen off
• Scan the network for the printer, set IP and paper size, and test print
• See every store's printer status from head office — connected, unreachable or not configured, with paper-low and cover-open alerts — and test-print or set it remotely
• Beep on a successful print, alarm if the printer is unreachable
Delivery and Courier Tracking
• Accepting a Qmanja delivery order dispatches DoorDash automatically
• Live courier status: assigned, at store, picked up, at customer, delivered, with pickup-by and delivery-by estimates and quotes
• Rider name, tap-to-call number and GPS co-ordinates, plus the courier's tracking page in the app
• Cancel the courier leg only, or call DoorDash support once a courier is assigned
Menu, Tables and Outlet Control
• Master menu with items, departments, variants, modifiers, taxes, discounts and deals
• Push a menu to selected outlets, duplicate menus, and log every push
• Disable a single item or a whole department for one store in seconds
• Opening hours per day and order type, average and busy-hour prep times, delivery fee bands by distance, and instant temporary close or busy mode
• Turn pre-ordering on per store, choosing order types and how many days ahead
• Create numbered dine-in tables in bulk with a QR code each; print the slips or share as a PDF
Reports
• Dashboard and analytics: net sales, order counts and order types by outlet, tips, sales tax, delivery fees, discounts, refunds and top and bottom sellers, with CSV export
• Day End Summary and detailed reports by outlet, day, item, department, customer, discount, deal and order, plus customer and feedback lists
Team Access
• Manager logins with read and edit rights per section and outlet; alerts follow the Orders permission
• A separate in-store OrderPad login locks a tablet to one store: Active Orders, Reports, Tables, Printer Configuration, Guide and Feedback — plus Call Ordering where the store has it enabled
DoorDash and Dasher are trademarks of DoorDash, Inc. Pizza Twist Orderpad is not affiliated with or endorsed by DoorDash.
An account with Pizza Twist is required to sign in. You can request deletion of your account and data from Account Settings in the app. Built for the people behind the counter, so the kitchen can see what to make next.