Mixradius Customer Portal

Mixradius — Official ISP Customer App

Manage your internet subscription from anywhere. Mixradius is the official customer app for Internet Service Providers (ISPs) using the Mixradius platform. One app for all your internet service needs.

🏠 Service Dashboard
Overview of your internet service — connection status, expiry date, quota & online time usage, and recent session history — all in one screen.

💳 Online Bill Payment
Pay bills directly from the app via bank Virtual Account, e-wallets (DANA, GoPay, OVO, ShopeePay), QRIS, or retail outlets like Alfamart & Indomaret. Real-time payment notifications.

🎫 Hotspot Vouchers
Buy hotspot vouchers 24/7 from the app or scan physical voucher QR codes. View your purchase history and active vouchers anytime.

📊 Usage Tracking
Real-time tracking of quota and online time. Transparent session history for better bandwidth control.

📶 Self-Service WiFi
Change WiFi SSID and password directly from the app without contacting customer service.

🆙 Plan Upgrade
View available plans and upgrade anytime. Automatic pro-rata calculation for transparent pricing.

🎟️ Support Tickets
Submit support tickets, track status in real-time, and reply to technician messages from the app.

🔐 Secure Login
Secure login with OTP verification via WhatsApp or email. Self-service password reset without contacting admin.

🔍 Easy ISP Discovery
Find your ISP by scanning the QR code on your customer card, or enter your ISP code manually.

Who Is This For?
Designed for ISP customers who want:
• Quick access to subscription info
• Pay bills without queuing at the office
• Buy hotspot vouchers 24/7
• Efficient support communication
• Self-service WiFi network control

Supported Service Types
Hotspot · PPPoE · DHCP · Static IP

Why Mixradius?
✓ Official app from your ISP — not third-party
✓ Multi-language — Indonesian & English
✓ Real-time notifications via WhatsApp & email
✓ Regular updates with new features
✓ Data stored securely on your ISP's server

Getting Started
1. Install the app
2. Scan the QR code on your customer card, or enter your ISP code
3. Log in with your customer ID + password
4. Start managing your internet service

Having trouble? Contact your ISP's customer service, or use "Forgot Password" for self-service reset.

Mixradius is an ISP management platform used by many internet providers in Indonesia. This customer app is the official bridge between you and your ISP — all transactions and communications remain within your ISP's scope.

More info: mixradius.com

Recent changes:
Fixes & improvements:
• Ticket categories now match the system: General, Billing, Technical, Account, Network
• Fixed dark mode on the ticket detail screen
• Closed tickets now show an info notice and a "New Ticket" button instead of the reply box
• Fixed text alignment on the voucher period filter