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Great customer service, Julie is a great representative she solved my issue and helped me get it resolved quickly thank you, Julie Star 🌟 10/10 service my magic pass is a great app customer service are caring to help very satify
★★★★★Vikki Napolitano· Apr 2, 2026
The app works great for me and has made doing laundry so much more convenient!
★★★★★Ryan Dowling· Jan 12, 2026
ABSOLUTELY OUTSTANDING!! KAITLYN WAS EXTREMELY HELPFUL AND AN AMAZING SERVICE REP!! THANK YOU FOR YOUR HELP!!!
★★★★★Fazeel Patel· Apr 1, 2026
This app has completely streamlined how I manage my daily passes and schedules. The interface is clean, simple, and easy to navigate. I was able to set everything up in minutes without any confusion.
★☆☆☆☆N· Jul 14, 2026
There is no functionality to request a refund from the app if a machine is not working and u have paid for a cycle. Some other functions are not very clear. More logical menus will be a plus.
★☆☆☆☆Aaron· Oct 1, 2025
Often has trouble and gets stuck mid-machine payment and will lock second machines out. For instance, paying the bottom dryer will make it, so you cannot use the upper dryer, and it locks the upper dryer's in-app payment for the full duration of the lower one. So my physical laundry card has been getting lots of use. Do they not want money? It also doesn't show usage for units paid off-app, so all machines can be occupied, and it could still show all open.
★★☆☆☆Rachel Frangoulis· Nov 23, 2025
Today, I cant add funds to use a machine. Guess I have to wait and hope it works later. App delays a lot. Its ridiculous having to wait 52 mins for the dryer with no choice of a shorter time. This is also annoying when both dryers are used in my building and i gotta wait 20 mins after the washer is done. Make them the same time! A machine also left black marks on my light blue sweatshirt.
Google Play Rankings for My Magic Pass
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Technologies used by My Magic Pass
14 permissions·3 libraries
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