NinjaOne Assist

NinjaOne Assist puts IT support and IT management in your pocket. Whether you're the technician providing help or the end user who needs it, everything is a few taps away.

FOR TECHNICIANS
• View and manage devices across your assigned scope
• Start remote sessions to any managed device.
• Schedule and run scripts, automations, and reboots
• Patch devices and deploy software remotely
• Create, review, update, and close tickets
• Get real-time alerts and respond right away
• Perform most NinjaOne actions while on the go, directly from your phone

FOR END USERS
• See the devices assigned to you and their details
• Start a remote session to your own device(s)
• Let your IT technician remotely access your mobile device for troubleshooting
• Submit support tickets and track their status and history
• Browse IT documentation from your organization

NinjaOne uses the AccessibilityService API to provide remote control functionality. The service allows users, as well as their IT support technician (with the user's permission), to control the Android device. This is essential for users who need to interact with their device remotely, ensuring they can perform tasks such as typing and navigating the interface. The Accessibility Service is used solely for the purpose of enabling remote control and does not collect or share any personal data.

Requires a NinjaOne account. Available features depend on your role and your organization's configuration.

Recent changes:
Initial release of the new NinjaOne combined and user and technician experience application.