SolarWinds Service Desk

by SolarWinds · Business · Free

On Google Play since June 2019 · Data updated 2026-10-06

Google Play

SolarWinds Service Desk is made and published by SolarWinds. AppBrain is an independent app data site and isn't affiliated with SolarWinds. The app name, icon, screenshots and description belong to SolarWinds and are shown as published on Google Play.

AppBrain's verdict

EstablishedWell rated

Rating on Google Play: 4.09; 364 ratings
Installs: 47 thousand
Last updated: September 10, 2026
Ads: No ads
Size: 108.6 MB

SolarWinds Service Desk has 47 thousand installs. Users rate it well: 4.1 stars from 364 ratings.

User feedback

Ratings and reviews on Google Play

Comments on SolarWinds Service Desk for Android

★★★★★ James Grable · Sep 24, 2021

New version rolled out Sept 15.it's broken now. Can't type replies in incidents as the keyboard won't come up. Will change review if it fixed. Update:. The team finally figured out the issue and got it working correctly. My review now reflects a good working product.

★★★★☆ Andrew Maples · Aug 17, 2023

Extremely convenient with a nice interface, but missing a few features that would make it excellent. My biggest annoyance is that I receive push notifications, but attempting to open them does not open the app. Also, there was approximately a month when Single Sign-On was just inexplicably broken. It has been updated and fixed since then.

★★★★★ Khalid Qureshi · Jun 9, 2022

user-friendly and ready to deploy serviceseak solution, not only perfect for IT, but one stop solution for HR and Finance.

★★★★☆ Chris Marcan · Feb 3, 2020

Works ok. Would be nice if it included more of the features that the web app has.

★☆☆☆☆ Nathan Levandowski · Feb 27, 2024

Do not migrate to solar winds ESM if you use this app. It's not supported in ESM.

★★☆☆☆ Alex Birk · Jun 25, 2020

While I am a long time user of Manage/SWSD, the app has always, and still leaves alot to be desired. Simple functionality like linking configuration items to incidents, seeing what incident a task is associated with (incident number isn't anywhere on the task and view "source" button does not appear to work) and being able to see the inventory still isn't included in the app version. If seeing, assigning, and closing tickets is what you're after, this is sufficient. Not more outside of that.

★★☆☆☆ Alex Hill · Mar 7, 2022

Good app overall. 2-star with current issue. I don't know when it started, but the app crashes when replying to a ticket. I'm not sure if it's related to character length or time in the response. I can send a short reply, but with anything over a few sentences, the app freezes up and needs to be closed. My workaround is to type the response in another app and then paste it into the ticket. It can still freeze up, but I'm able to post the reply. Galaxy Note 20 Ultra Android 12

★☆☆☆☆ iron man · Sep 29, 2021

Is kira.samange link with this app or site of SolarWinds. It directs me to this app or site. I am having problem with kira account. No response email is sent to my email when asked for password reset instruction.

Google Play Rating history and histogram

210

Store listing

By SolarWinds, from Google Play

“Core SolarWinds Service Desk capabilities directly from mobile device.”

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Screenshots by SolarWinds, from the Google Play listing

Description by SolarWinds Written by the developer, not by AppBrain. Click to read.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

Recent changes:
Bug fixes and improvements

Official page on Google Play

Safety and technology

Found in the app by AppBrain

Ads: No ads
Price: Free
Libraries: 72
App size: 108.6 MB
Needs Android: 5.0+
Content rating: Everyone

Technologies used by SolarWinds Service Desk

33 permissions · 72 libraries

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Releases

Updates seen on Google Play

Version: 3.5.4
Launched: June 2019

Sep 10, 2026UpdateVersion 3.5.4
Aug 7, 2026UpdateVersion 3.5.3
Jun 12, 2026UpdateVersion 3.5.2
May 28, 2026UpdateVersion 3.5.1
May 10, 2026UpdateVersion 3.5.0

Show all changes Show fewer

Alternatives

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Alternatives to SolarWinds Service Desk

Installs

Tracked by AppBrain

Last 30 days: 480
Per day: 16; 30-day average
Play install range: 10+ thousand
Launched: June 2019

Installs over time

SolarWinds Service Desk has been installed 47 thousand times. Over the past 30 days, it averaged 16 installs per day.

Rankings

Google Play top charts

Google Play Rankings for SolarWinds Service Desk

This app is not ranked

About the app and developer

About SolarWinds Service Desk

SolarWinds Service Desk is a business app developed by SolarWinds.

Install Statistics

SolarWinds Service Desk has been installed 47 thousand times. In the last 30 days, the app was installed 480 times.

User Ratings

SolarWinds Service Desk is rated 4.09 out of 5 stars. The rating is based on 360 ratings.

App Information

SolarWinds Service Desk is freely available from Google Play. The app size is 108.57 MB. The latest version available is 3.5.4. The last update was on September 10, 2026.

Technical Requirements

SolarWinds Service Desk requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since June 2019.

App Performance Report

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Developer information for SolarWinds

SolarWinds

servicedesksupport@solarwinds.com

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Frequently asked questions about SolarWinds Service Desk

Is SolarWinds Service Desk free?

Yes. SolarWinds Service Desk is free on Google Play.

Is SolarWinds Service Desk still available?

Yes. SolarWinds Service Desk is on Google Play, and the last update we saw was on September 10, 2026.

Does SolarWinds Service Desk contain ads?

No. Google Play does not list SolarWinds Service Desk as containing ads.

What Android version does SolarWinds Service Desk require?

SolarWinds Service Desk runs on Android 5.0 and higher.

How large is SolarWinds Service Desk?

SolarWinds Service Desk is 108.57 MB.

Is SolarWinds Service Desk suitable for children?

Google Play rates the content of SolarWinds Service Desk as suitable for everyone.

How many times has SolarWinds Service Desk been installed?

Google Play lists 10,000+ installs for SolarWinds Service Desk.

How do people rate SolarWinds Service Desk?

SolarWinds Service Desk scores 4.09 out of 5 stars, from 364 ratings on Google Play.

Who made SolarWinds Service Desk?

SolarWinds Service Desk was developed by SolarWinds. It is listed in the business category on Google Play.

What are the best alternatives to SolarWinds Service Desk?

People looking at SolarWinds Service Desk also look at these business apps: IBM Control Desk, Freshservice, Network Services Connect, SDMobile, CenPoint® Mobile.

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