Report problems, get City service status, and track requests on the go.
About NYC311
NYC311 is a tools app developed by City of New York.
Download Statistics
NYC311 has been downloaded 430 thousand times. In the last 30 days, the app was downloaded 2.1 thousand times.
User Ratings
NYC311 is rated 4.15 out of 5 stars. The rating is based on 2.6 thousand ratings.
App Information
NYC311 is FREE to download. The APK download size is 31.62 MB. The latest version available is 5.23.0. The last update was on July 23, 2026.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play January 2013.
Description
The NYC311 App is your on-the-go, one-stop shop for New York City government services.
Download the app to:
· Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule.
· Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more.
· Track Service Requests. See the latest status of your requests all in one place.
· Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Recent changes: What’s new: • You can now submit a rat or mouse complaint directly on the mobile app. • Improved user experience and app optimization.
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Hello, I like to leave an on bringing back the option to add "ALTERNATE PARKING" to the phone calendar. Thank you for your time.
★★★★☆Emilio Valerio· Jan 10, 2025
Not perfect, but it helps me get rid of annoying repeat offenders that block my driveway. I take picture of license plate and a shot showing the situation then submit. I think they get violation tickets even when the police were late to come. Those drivers who knew that police will not come before they are back from shopping or visiting my neighbors never leave their vehicles unattended blocking my driveway. Seldom now that I have to wait even for several hours to have access to my driveway.
★★★★★biggssingh· Oct 25, 2023
Good App the only issue is I can't cancel a request if the condition has been fixed before an officer arrives. If you add a cancel request button I think that can help out. Also, if you can increase the character limits on the noise complaint form. I can't get my full message out I have to keep cutting down words on my report
★★★★☆Dan Jo· Sep 22, 2024
We should be allowed to cancel a request if a situation has changed. After submitting a driveway complaint the car owner came and drove off. Police don't need to show up after car is gone.
★☆☆☆☆Bernadette C· Feb 18, 2024
I have had no luck with 311. I have complained about falling debris at a construction site and nothing was done. There is also unsecured items constantly banging into the wall all night and nothing was done. I have seen the inspectors come and look at the outside of the site and when told to inspect the site, they have said they can see from the outside. They close complaints without investigation. What is the use for this service if you don't investigate?
★☆☆☆☆Rajiv Sharma· Jun 6, 2025
So essentially It's useless in filing a complaint with NYC for just about anything. Add details to the complaint where??? There is no comment section only pictures. Garbage app like the garbage government that operates it
★★☆☆☆Yu Lau· Aug 4, 2023
App has a lot of potential, but no way to engage or follow up after filing report. Needs a way to pin location when it's not exactly in front of a specific address. I have a persistent blocked driveway problem and numerous times I have filed blocked driveway complaint with pictures, but NYPD does not read complaint, checks the wrong driveway and close complaint with no action
Google Play Rankings for NYC311
This app is not ranked
Technologies used by NYC311
19 permissions·31 libraries
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