PC Health

What’s New
Introducing PC Health chat — a new AI-powered health chat built in Canada for Canadians.
Ask health questions and get clear, easy-to-understand information in real time. When you need care, PC Health chat can help you find, book and manage available pharmacy services right in the chat.
PC Health chat is grounded in Canadian clinical guidelines, informed by Canadian medical professionals and designed with Canadian privacy requirements in mind.

Health questions? Ask away.
There’s a lot of health information out there. The hard part is knowing what to trust — and what to do next.
PC Health can help.

Start with PC Health chat. Ask about symptoms, medications, nutrition, health results and more. Get clear, easy-to-understand health information in real time.

Get informed. Know what you can do next.
Sometimes you just need information. Other times, you may need care.
PC Health chat helps make health information easier to understand, so you can make more informed choices about your health and understand what you can do next.

Built in Canada, for Canadians
PC Health chat is grounded in Canadian clinical guidelines and informed by Canadian medical professionals.
Your privacy and security matter. PC Health uses safeguards to help protect your personal information and is designed with Canadian privacy requirements in mind.

Go from questions to care
When you need care, PC Health chat can help you find available pharmacy services and book and manage appointments right in the chat.

Make it personal — if you want to
You can choose to connect your Shoppers Drug Mart health profile to give PC Health chat more context about you and help make responses more relevant to your individual needs and circumstances.
The choice is yours. Personalize the experience or don’t — either way, you can Ask Away.

Manage your prescriptions
Keep track of your medications*, request refills and renewals, and manage your prescriptions from your phone.

See your health in one place
Track important health information, see your results and follow your progress over time.

Build healthy habits
Set a health goal and take on simple challenges to help you build healthier habits over time.

Learn more about your health
Explore hundreds of trusted health articles and resources when you want to learn more.

Connected to real care
PC Health connects digital support with pharmacists at Shoppers Drug Mart, Pharmaprix and Loblaw-affiliated pharmacies across Canada, with nurse-led support available for weight management**. You can book pharmacy services on the web and in the app.
PC Health chat is not a replacement for your doctor, pharmacist or other healthcare professional. It is a support tool to help you get informed, understand when you may need care and know what you can do next.

Private & Secure
At Loblaw Companies Limited, the privacy and security of your information is extremely important to us. We use a combination of administrative, physical and technical safeguards to help protect it. These measures include, for example, the use of multi-factor authentication, masking, encryption, logging and monitoring.
Your information will continue to be protected and handled in accordance with our Health and Wellness Notice and the Loblaw Privacy Policy.

Important Disclosures and Consent
This software does not perform any of the following: diagnosing, treating, mitigating or preventing a disease, disorder or abnormal physical state, or any of their symptoms, or otherwise meet the definition of Software as a Medical Device.
* Availability varies by province and territory.
**If appropriate, as per provincial eligibility, assessment and treatment regulations.
(For Quebec) Pharmacist owners and their pharmacists bear sole responsibility for pharmacy practice.

Recent changes:
Introducing PC Health chat — a new AI-powered health chat built in Canada for Canadians.
Ask health questions and get clear, easy-to-understand information in real time. When you need care, PC Health chat can help you find, book and manage available pharmacy services right in the chat.
PC Health chat is grounded in Canadian clinical guidelines, informed by Canadian medical professionals and designed with Canadian privacy requirements in mind.