Now you can lodge your complaint & suggestions using 'RailMadad' mobile app.
About RailMadad
RailMadad is a travel & local app developed by Centre for Railway Information Systems.
Download Statistics
RailMadad has been downloaded 3.2 million times. In the last 30 days, the app was downloaded 57 thousand times.
User Ratings
The app has no ratings yet.
App Information
RailMadad is FREE to download. The APK download size is 15.22 MB. The latest version available is 4.0.13. The last update was on February 23, 2026.
Technical Requirements
RailMadad requires Android 4.4+ or higher. The app has a content rating of Everyone. The app has been available on Google Play July 2019.
Description
The 'RailMadad' app allows passengers to lodge complaints through Mobile APP & WEB platform and enables them to check real-time feedback on the status of redressal of their complaints.
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Very much helpful when we are facing some issue while travelling. Helpdesk team called within few minutes after registering the complaint and asked the exact problem. They solved the issue in very short time.
★★★★★Rajat Saini· Feb 13, 2026
Our thanks to RPF as they solved our problem in a short time.
★★★★★Chaitanya Patil· Feb 13, 2026
Stupid service I mean no service at all just now received that your request has been resolved and closed but no issue is resolved so much suffering even when people their seat price. Update after 15 min After this I raised again and police have come and resolved the issue regarding people seating without tickets
★★★★★B J· Dec 20, 2025
EXCELLENT App. I raised a complaint, and it was solved within 10 minutes. Railways are doing an excellent job in customer care service and enhancement of facilities of the customers. People come here only to post negative reviews. But when the problem is solved, no one cares to appreciate it by posting a good review. I am not like others, so posting my genuine review.
★☆☆☆☆rikesh kumar (Rikki)· Apr 24, 2026
No option of zero rating.... Govt is making fun of us by making this type of app. PNR is showing wrong... not able to raise complaint...
★☆☆☆☆Sandip Rav· Dec 23, 2025
One of the Best घटिया app ever. 139 is a Useless helpline number. Passengers problem not solved, by the railways.
★☆☆☆☆Aviral Jain· Feb 13, 2026
Another worst app by Indian Government. I was traveling in reservation coach, but many general passengers entered in my coach and took up the whole space of my coach. I heard about this app before, so I installed it but to my surprise it always redirected me to WhatsApp. I somehow raised complaint through WhatsApp. But they closed my ticket in just 5 minutes, saying that the issue is solved now and nothing was done in reality, regarding my complaint. Fir zyada Paisa deke reservation ka fayda kya
★☆☆☆☆N Jayaraju· Dec 23, 2025
Useless app. it doesn't allow to complaint. It's direct redirects to WhatsApp and there also it's not allowing to complaints. Then what's the purpose of this app. Just for showing.
★☆☆☆☆Saurabh· Dec 20, 2025
Its only work is to waste your timee. At first in signing up. Then redirecting to the WhatsApp. There you can't report any grievance or give any suggestions. Don't download! Useless application!
Google Play Rankings for RailMadad
This app is not ranked
Technologies used by RailMadad
RailMadad is requesting 6 permissions and is using 6 libraries.
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
Android Jetpack core
PhoneGap / Apache Cordova
Ionic Framework