Now you can lodge your complaint & suggestions using 'RailMadad' mobile app.
About RailMadad
RailMadad is a travel & local app developed by Centre for Railway Information Systems.
How many times has RailMadad been downloaded?
RailMadad has been downloaded 3.2 million times. In the last 30 days, the app was downloaded 45 thousand times.
What is the rating of RailMadad?
RailMadad has no ratings yet.
Is RailMadad free?
RailMadad is free to download. The APK download size is 20.62 MB. The latest version available is 4.0.14. The last update was on June 24, 2026.
What are the requirements for RailMadad?
RailMadad requires Android 4.4+ or higher. The app has a content rating of Everyone. The app has been available on Google Play July 2019.
Description
The 'RailMadad' app allows passengers to lodge complaints through Mobile APP & WEB platform and enables them to check real-time feedback on the status of redressal of their complaints.
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Very much useful and immediate respond app. When I went to Kottarakkara from Kollam, there is a big noise disturbance from a group of people and after I complained it, within 10 minutes response through a call from top of RPF, and they took stern action at on next station Punalur. I respect suchlike head of Punalur RPF and also we, me and brother gives a big salute.
★★★★★Yogesh Saini· Oct 24, 2025
The best railway app for train travel, extremely efficient and useful. Problems are resolved in no time, making it a highly recommended app for rail travelers.
★★★★★B J· Dec 20, 2025
EXCELLENT App. I raised a complaint, and it was solved within 10 minutes. Railways are doing an excellent job in customer care service and enhancement of facilities of the customers. People come here only to post negative reviews. But when the problem is solved, no one cares to appreciate it by posting a good review. I am not like others, so posting my genuine review.
★☆☆☆☆Sandip Rav· Dec 23, 2025
One of the Best घटिया app ever. 139 is a Useless helpline number. Passengers problem not solved, by the railways.
★☆☆☆☆Aviral Jain· Feb 13, 2026
Another worst app by Indian Government. I was traveling in reservation coach, but many general passengers entered in my coach and took up the whole space of my coach. I heard about this app before, so I installed it but to my surprise it always redirected me to WhatsApp. I somehow raised complaint through WhatsApp. But they closed my ticket in just 5 minutes, saying that the issue is solved now and nothing was done in reality, regarding my complaint. Fir zyada Paisa deke reservation ka fayda kya
★☆☆☆☆pramod· Oct 26, 2025
Useless application. It directs me to WhatsApp chatbot when I try to raise a complaint. WhatsApp chatbot doesn't recognize the PNR number. The toilets are stinking and there is no way to raise a complaint. What's the use of such applications?
Google Play Rankings for RailMadad
This app is not ranked
Technologies used by RailMadad
6 permissions·4 libraries
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