Services Portal: Work Orders

Services Portal is a service request and work order portal for schools and organizations. Submit a work order or service request for IT, maintenance or custodial help in seconds, track its ticket status in real time, and talk with the technicians handling it — all from one portal branded for your organization.

Your organization signs in with its own portal code, so the app arrives wearing your organization's name, logo and colors. Anyone your organization serves can submit a ticket through the public submission route without a login, and staff work their queues in the web portal, this Android app, or the iOS app — it is one Services Portal ecosystem, not separate tools.

HOW IT WORKS
• Submit a request — IT, maintenance or custodial — in seconds, with photo attachments when a picture explains the problem faster than words.
• Track every ticket — follow status and history, and use the comment thread on the ticket to communicate with the team handling it.
• Approver workflow — tickets can pass through an approver before technicians see them, with approver notification emails, so nothing starts work unreviewed where your organization wants a check first.
• Department-scoped queues — renameable departments with visibility toggles mean each team only sees its own work.
• Role-based access with two-factor authentication — a single login for all account types, 2FA for roles that need it, and per-organization email templates so notices sound like your organization, not a vendor.
• Optional inventory — where enabled, track items with barcode and QR labels alongside your service work.

FOR MANAGERS AND TECHNICIANS
Separate views for managers and technicians keep each role focused: requesters see their tickets, technicians see their queue, and managers see the work across their departments.

An active Services Portal organization account is required to use this app. Services Portal is built for organizations — if your school or organization does not have an account yet, contact us to get set up.

American owned · Veteran operated.

Recent changes:
Initial release.