x-hoppers

x-hoppers is a complete retail headset system that connects store associates and increases customer conversions.

To use the app, you must have an x-hoppers account or be invited to a conversation by someone from a company with an account.

With lightweight headsets and smart notifications, x-hoppers ensures store associates stay connected to colleagues, customers, store systems and beyond, while improving the overall in-store experience.

Highlights:
● Helps customers interact with products and request assistance through smart call points
● Connects associates to in-store devices such as cameras and POS systems
● Provides real-time theft detection and prevention
● Supports external communication with customers, suppliers and vendors via the headsets, mobile app and any web browser

Transform your in-store communication and operations with x-hoppers.

x-hoppers mobile app features:
● Chat, voice and video platform
● Instant alerts from POS systems, smart call points and security cameras
● Push notifications
● Ability to join an in-store broadcast from anywhere

Recent changes:
Introduced a new Inbox list and Mentions tab for improved conversation management
Introduced multi-PBX support for selection and switching within a single account
Added a compliance notification indicating when users are interacting with an AI agent
Fixed an issue where users were displayed by their email address instead of their name when added to x-hoppers broadcast channels with transcription enabled