2Hands4Hearts Emergency

Developed by Adib & Abdelrazak Benalla.

2Hands4Hearts Emergency helps citizens, responders and dispatchers coordinate during medical and critical incidents across London by bringing emergency alerts, responder locations, AED information, live communication and incident updates into one place.

IMPORTANT
In a life-threatening emergency in London or elsewhere in the UK, always call 999 or 112 first. 2Hands4Hearts Emergency supports emergency coordination but does not replace NHS ambulance services, emergency services, medical professionals or emergency call-handler instructions.

EMERGENCY COORDINATION

• Report medical and critical incidents
• Request location-based emergency assistance
• Coordinate and track responders during active incidents
• Share real-time incident status updates
• Share relevant health information and emergency contact details
• Communicate securely between citizens, responders and dispatchers
• Access CPR guidance and responder action support
• Prepare structured EMS handover information

AED AND EMERGENCY EQUIPMENT SUPPORT

• Find nearby AEDs listed as verified
• View AED distance, location, access notes and verification information
• Navigate to an AED during an emergency response
• Record when an AED has been collected
• Report missing equipment, faults or access problems
• Support future emergency-equipment registry workflows

LIVE SOS VIDEO AND REMOTE SUPPORT

During an active incident, supported users can:

• Share live video with responders or dispatchers
• Improve situational awareness before responders arrive
• Combine video, location sharing and chat within an incident session
• Use secure browser-based live-help links where available
• Continue with location and text support when video is unavailable or connectivity is limited

SMARTWATCH RESPONSE SUPPORT

On supported connected smartwatch interfaces, responders can:

• Receive and accept emergency alerts
• Record arrival on scene
• Start or record CPR actions
• Request additional help
• Record EMS arrival
• Access live-video controls where available

RESPONDER AND DISPATCHER TOOLS

• Responder duty-status management
• Responder verification and certificate tracking
• Admin and dispatcher command centre
• Live incident map and responder coordination
• Push-notification monitoring
• Safety and abuse monitoring
• Audit logs and incident reports
• Secure administrative communications
• Responder and dispatcher communication workflows

DRONE AED WORKFLOW SUPPORT

2Hands4Hearts Emergency includes software workflows for requesting and tracking drone AED assistance, including request status, ETA information and controls to update, cancel or record delivery.

Drone-related software states may include requested, approved, dispatched, en route, arriving, delivered, cancelled and failed.

These features do not currently represent a live operational drone delivery service in London. Real-world drone AED delivery depends on an approved integrated drone operator, service availability and applicable regulatory or operational approvals.

FUTURE MEDICAL LOGISTICS

The platform is designed to support future integration with approved services for transporting AEDs and other life-saving medical supplies, subject to operational partnerships and applicable approvals.

BACKGROUND LOCATION

Background location is used only during active emergency response sessions where required to support responder coordination, navigation, AED collection, route guidance and live incident updates.

AVAILABILITY

Responder assistance depends on participating responders, service availability and coverage across London. Sending an alert through 2Hands4Hearts Emergency does not guarantee that a responder, ambulance or emergency service will attend.

For any life-threatening emergency, always call 999 or 112 first

Recent changes:
• Improved emergency responder workflow
• Added Drone AED request and tracking features
• Improved responder navigation to incident locations
• Improved emergency status updates and controls
• General stability and performance improvements