AHOY Cloud PBX

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AHOY CLOUD PBX
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AHOY provides an enterprise Cloud PBX service that connects business numbers, mobile extensions, IVR, WebCall and remote work workflows.

Optional services include call recording, speech transcription, AI customer service, CRM APIs, number masking and integration with an AI agent operated by your business.

# WHAT IS AHOY CLOUD PBX?

AHOY connects business numbers, mobile extensions, IP phones, E.164 telephone numbers, PSTN landlines, existing IP PBX (IPPBX) systems, IVR, WebCall and customer service workflows.

Businesses can configure greetings, departments, business hours and call routes. Calls can be answered using desk phones, IP phones or the AHOY App.

AHOY Cloud PBX helps startups connect distributed co-workers with ease.

# MOBILE EXTENSION AND WORK-FROM-HOME

The AHOY App is a mobile extension and calling endpoint for AHOY Cloud PBX.

- Use a mobile device as a business extension
- Dial internal extensions
- Answer company calls
- Ring desk phones and mobile extensions together
- Call customers through the business phone system
- Access cloud contacts, call history and voicemail

AHOY App based Mobile Extension allows you to deploy a Work-From-Home workflow.

AHOY Mobile Extension brings the good old PBX and mobile phone together.

# AI CUSTOMER SERVICE

AI customer service is not an AI agent built directly into the AHOY App.

After AHOY Cloud PBX is activated and configured, a traditional keypad IVR can be replaced with AI customer service. The AI service can answer calls and transfer them to human extensions, departments or other customer service processes.

AHOY can also integrate with an external AI agent operated by the customer or a third party. AHOY manages phone numbers, call routing and extensions, while the external AI agent handles conversations and customer responses.

Features depend on the AI platform, AHOY service plan and project configuration.

# WEBCALL AND LINE@

AHOY WebCall lets customers start a Click-To-Call conversation from a business website without dialing a traditional phone number.

WebCall supports integration with LINE Official Account, also known as LINE@. Businesses can add a WebCall entry point to their LINE Official Account menu, messages or links.

AHOY WebCall extends the ability to reach customers around the world through your website with a modern Click-To-Call feature.

# EXISTING PHONE SYSTEMS

AHOY can integrate E.164 telephone numbers, PSTN landlines, existing IP PBX (IPPBX) systems, SIP phones, IP phones and mobile extensions.

Businesses can retain existing phone infrastructure or gradually upgrade it to a Cloud PBX.

# KEY FEATURES

- Enterprise Cloud PBX
- Business numbers and call routing
- E.164, PSTN, IP PBX (IPPBX) and SIP integration
- Custom greetings and IVR call flows
- Mobile extensions and internal dialing
- Work-From-Home workflows
- AI customer service replacing traditional IVR
- External AI agent integration
- Call recording and speech transcription
- CRM API and business workflow integration
- Number masking
- WebCall, Click-To-Call and LINE@ integration
- Cloud contacts, fax and call reports

# VOICE SERVICE POSITIONING

AHOY focuses on voice solutions, for text chats please use WhatsApp, WeChat, LINE, Messenger etc.

AHOY is a business voice service, not a general text messaging or personal communication app.

# IMPORTANT

An active AHOY Cloud PBX account and configuration by AHOY or an authorized partner are required before using the App.

AI customer service and external AI agent integration are Cloud PBX service capabilities, not AI features built into the installed App.

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AHOY CONTACT
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Businesses, startups and distributed teams are welcome to contact AHOY for a free trial and service consultation.

AHOY Website:
https://sayahoy.info

AHOY FB Page:
https://www.facebook.com/AHOY.TW/

AHOY LINE Official:
https://line.me/R/ti/p/%40ahoy.tw

Recent changes:
☆ Bug fixes and improvements 🐛