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It is good to catch up on experience of guests and see how satisfied people are with the hotel staff etc. We are now Scheherazade family being regular visitors so like to be informed ... what is good what could be improved with this lovely hotel .
★★★★★Mel· Sep 4, 2025
The app had everything we needed; excellent information about the events, activities, food options, and a prompt response from Anna with any questions we had. A must to download when going on holiday with TUI.
★★★★☆M B· Sep 15, 2025
More information re theme of evening meal would be useful, and instead of just 'evening' 'gala evening' would be more appropriate and more of a description evening.e.g. 'All welcome come and meet the team members and other guests with pre-dinner drinks and appetizers' more detail to encourage and enable all to engage with event which would I crease attendance
★☆☆☆☆Matt Steed· Jun 13, 2026
It feels like the designer of this app designed it from behind a desk and had never used it while on holiday. Hard to navigate to bookings, they are hidden. Doesn't recognize the hotel from booking, you have to search for it separately. Doesn't recognize guests for the kids club from booking, with the registration flaky and too easy to lose all progress. Constantly forgets selected hotel. Sometimes doesn't even show our hotel in the search. Doesn't use profile or booking info to prefill app
★☆☆☆☆Glen Murrell-Young· May 26, 2026
Tried to book a holiday, but it only gives you options to fly from Germany! Really odd. Why Germany when I am in the UK, is TUI Blue a German app or company?
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