Deskbird

Turn support chaos into calm, resolved conversations.

Deskbird brings tickets, live messaging and your whole team into one place, so nothing falls through the cracks and every customer gets a fast, clear answer. The mobile app gives you the same queue you use on the web, on the phone in your pocket.

UNIFIED TICKET QUEUE
Every request lands in one organized queue. Filter by status, priority or assignee, search across the queue, and see live status badges — open, pending or resolved — at a glance.

THE WHOLE STORY IN ONE VIEW
Open any ticket for its full timeline: the original request, every comment, status changes and assignments, together in order. Reply, reassign or resolve without leaving the ticket.

LIVE MESSAGING
Chat with customers in real time, with their ticket history right beside the conversation.

ATTACHMENTS FROM YOUR POCKET
Attach a document, or take a photo of the problem with your camera, and send it straight into the ticket. Nothing is uploaded that you have not chosen to attach.

ROLE-BASED ACCESS
Admins, supervisors and agents see exactly what their role allows, and nothing more. Permissions and sub-organization boundaries carry over from your Deskbird account without any extra setup.

BIOMETRIC UNLOCK
Sign in once, then unlock with your fingerprint or face. Verification is handled entirely by your device — Deskbird never receives or stores your biometric data.

BUILT FOR WORK
No ads. No analytics profiles. No tracking. Your data is encrypted in transit, and your sign-in credentials are held in your device's secure keystore rather than in cookies.

AN ACCOUNT IS REQUIRED
Deskbird is a workplace tool, not a consumer app. There is no public sign-up: your account is created for you by your organization's administrator, and you sign in with those credentials. If your organization does not use Deskbird yet, visit deskbird.ibos.io to get started.

Questions or problems? Reach us through the "Submit a ticket" link at deskbird.ibos.io.