EZ TAG Express

How can I request for an invoice ? I activated a license plate for a rental car, but the rental car is now charging me for the tolls I thought my EZ TAG had pay for. Now I need a receipt to send them proof.

Very easy to use, and perfect for me because I only travel on toll roads once in a while. It is so nice to be able to go through the EZ Tag lane in whatever car I am traveling in. If I know I am going to travel on a toll road, I just open the app, activate whichever vehicle I am traveling in, and go! This is great for people who don't travel on toll roads enough to get an EZ Tag, like me. I hope this app is here to stay!

I don't normally write a review, but I feel compelled to do so to warn others who are planning to rent a car in Texas and rely on the EZ TAG Express app to avoid paying the convenience fee charged by rental car agencies. A few weeks ago, I rented a car with Budget and immediately registered and activated that rental vehicle's tag in my EZ TAG Express app, which I had set up a couple of months earlier, and set it to expire at a date/time that coincided with the vehicle's return. Despite doing everything correctly and having an ample balance that never had to be refreshed, I received inconsistent results. I was charged for four tolls by the app, and I was charged for nine tolls (plus the convenience fee) by Budget. None of the tolls overlapped. (I was driving through Dallas/Denton/Ft. Worth/Austin. I have to presume that the app works in all these areas since the website claims it works "throughout Texas", although this would have been a good question to ask.) After speaking with both a representative and a team lead from the HCTRA, the only conclusion that could be drawn is that the software used by the HCTRA is poorly written. Essentially, when there is a conflict between an app user and a tag that is already registered with a rental agency, sometimes the software system will bill the app ... and sometimes it will bill the rental agency. (There was no discernible EZ TAG sticker - which is different from the Express app - on the windshield of the vehicle.) From a user's perspective, this non-deterministic (i.e., unpredictable) behavior is unacceptable. Granted, I can file documentation with Budget, and they will waive the convenience fees, but this is not an ideal scenario and causes me to lose time and productivity. On a side note, if you don't mind waiting on hold for a very long period of time to connect with one of the pleasant folks at EZ TAG Express, they will email you documentation. Alternatively, I could just have used screenshots from the app. Regardless, it's still a pain to file a request for a credit with the rental agency and then wait who knows how long for a refund. That said, if EZ TAG Express had picked up zero charges (instead of four), then based on Budget's policy, I could not ask for a refund, and that would force me to appeal the matter up the chain of command, so to speak. Anyway, I realize this is a long review, but hopefully it will prompt the folks at HCTRA to fix the problem, rather than kick the bucket down the road and suggest that the customer ask for a credit from the rental agency. I noticed that HCTRA seems to read reviews and even respond, and so I will be curious whether the response will be one that is thought out, or just a canned response directing me to a website. :) On one last note, I just now ordered a physical EZ TAG (which is different from the app), and we'll see if this has different results in the future, although I inferred from my conversation with HCTRA that it may not. (I've rented vehicles in Illinois/Indiana and in Florida and never experienced this issue after purchasing a physical tag from those respective toll authorities.)

Never works. Useless app. I've been using hctra app. You can pay o/line do everything. EZ TAG Express can't even log in. 👎