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No issues whatsoever, ever, and I can't say that for all my other banking apps. Plus I'm very happy with the interface, navigation, and functionality.
★★★★★Shay Glenn· Jun 29, 2026
I've rejoined after being with Starling, and I'm struggling to see why First Direct has such a bad reputation on the Play Store. I find the app easy to use and straightforward. It may not have all the bells and whistles of Starling, but it has everything I need. I originally left because of overseas card fees, but now they're gone, I'm happy to be back. Great savings rates too.
★★★★☆Ken Ball· Jul 16, 2026
Been working great for years. But overnight, now will not load up in Samsung secure folder. Still works ok on the main phone app area. So had to re-register to use main phone area. And app no longer in more secure part of phone. (Reply: I had already phoned FD this morning, spoke with technical team, they weren't aware of the problem. Said to run on main part of phone until app updated)
★☆☆☆☆Paul· Jul 18, 2026
You now can't use the app if you have a different keyboard app installed. You can only use it if you use the keyboard provided by the world's biggest data harvester and abuser. Absolute nonsense.
★☆☆☆☆David James· Jul 26, 2026
I've been with First Direct for years and was really happy using the app, until recently. Now I can't use the app with my preferred keyboard, I have to use Microsoft's keyboard. Of course, I understand that my preferred keyboard might be recording my keystrokes and that is a risk. However, by the time I'm in the app I've already scanned my fingerprint which is secure. When I'm in the app I don't enter details like account numbers. So not sure why this heavy-handed and painful change is necessary.
★★☆☆☆Neil R· Apr 24, 2026
Getting incredibly frustrated trying to pay check in via App. If it were handwritten I might understand but this check is printed and clear. App updated yesterday and can't get check deposited. Please sort it out or will have to switch to another back soon.
★☆☆☆☆AMRIT TIWARY· Jul 6, 2026
Locked from account, called customer care and no assistance. One of the worst app developed in 21st century, change the whole tech team. Upload ID and selfie a thousand time. Sometimes username won't recognize sometimes it does. Now my phone number is not recognized. I want to speed track to close my account 😩. Calling was not helpful aswell as after discussing same question with different teams and 1hr am still having the same issue. First Direct need a new leadership and developer team.
★★☆☆☆Edward Stevenson· Jul 20, 2026
Doesn't seem compatible with having any apps that have accessibility allowance on your phone. This seems outdated to me and stops me from using the app - other online banking apps don't have this requirement... fine otherwise - please fix
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